Overview
Join to apply for the Customer Care Co-ordinator role at The Construction Index Ltd.
* Company: Bellway Homes
* Salary: Competitive
* Type: Full Time
* Region: UK - South East
* Town/City: Redhill
* Posted: 22/08/2025
* Listed in: Administration & Secretarial
* Reference: 287485CON
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our South London Division, located in Redhill is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Customer Care Manager.
Responsibilities
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
* Maintain the relevant Customer Care log/monitor.
* Check invoices and forward for payment.
* Liaise with the Buying department to order materials as and when required.
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations.
* Liaise with Site Teams to ensure remedial works are completed within timescales.
* Liaise with Sales Teams to ensure customer queries are answered.
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience
* Experience of working as an Administrator in a fast paced environment.
* Experience of working within the construction or house building sector is desirable.
Qualifications And Training
* GCSE Maths and English – Grade 4+ (or equivalent)
Skills And Aptitude
* Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
* Ability to liaise with internal and external personnel
* Good administration skills with the ability to coordinate numerous issues during the working day
* Able to work to deadlines in a fast paced environment
* Ability to work on own initiative
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
* Committed to diversity and inclusion
Working Conditions
* Willing to be flexible in respect to day to day duties and hours worked
* Ability to travel to all development sites, including the divisional office
* This role requires occasional Saturday working from 09:00am - 13:00pm
In Return We Can Offer You
* Competitive salary
* Competitive annual bonus
* Contributory pension scheme
* 25 days holiday, plus bank holidays
* Access to discounts and benefits portal
* ShareSave Scheme
* Cycle to Work Scheme
* Life assurance
* Holiday Purchase Scheme
* Earn and Learn Opportunities
* We reserve the right to close this vacancy if a large volume of applications are received.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Broadcast Media Production and Distribution
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