Customer Service Coordinator - Port Talbot- Salary: £26,250
Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.
What you'll be doing in this role:
* Act as the first point of contact for customer queries, ensuring a professional and timely response.
* Build and nurture long-term relationships with valued customers.
* Collaborate closely with internal departments to coordinate and fulfil customer orders.
* Monitor order and production status, providing regular updates to customers.
* Support service improvement initiatives using customer feedback and insights.
What experience you will bring to the team:
* Experience in a customer-facing role, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
* Excellent verbal and written communication skills.
* A proactive team player who stays calm and organised under pressure.
* Strong attention to detail with a problem-solving mindset.
* Familiarity with CRM or ERP systems (SAP knowledge is a plus).
This what you'll get in return:
* Salary of £26,250 with access to a bonus scheme
* Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
* This role is based fully in the office
* 25 days holiday plus bank holiday
* On-site parking and convenient location just off the M4
Apply now for more information!