Overview
Job Title: Tenancy Manager
Location: Crowthorne House (2 days from home)
Brand: LRG
Salary: £25,000 basic plus £1,000 objective bonus (£250 quarterly)
Hours: 08:30am – 17:00pm
About LRG: LRG is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, LRG is committed to professionalism, client satisfaction and expertise in the property market.
Job Summary And Key Responsibilities
Reporting to the Head of Tenancy Management, LRG is seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check-out and compliance appointments, assisting with end-of-tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities
* Provide excellent levels of telephone and written communication.
* Ensure non-managed check-out process is followed and communications are sent within company process via the Depositary site.
* Work to ensure all mandatory compliance/legislation is in place where landlords have requested we organise this; if not, ensure company process is followed.
* Book check-out appointments and communicate the end-of-tenancy process with non-managed landlords and tenants.
* Place calls to all non-managed landlords and tenants two weeks prior to vacation to ensure understanding of the check-out process and timeframe.
* Deal with non-managed deposits that are part of the No Deposit Scheme.
* Collaborate with team leaders, head of centers and branch network to understand reasons for any lost units.
* Maintain high levels of communication to internal and external customers.
* Act as a consistent contact point for non-managed clients.
What Are We Looking For
* Excellent communication, written and verbal.
* Professional telephone manner.
* Organisational skills, time management and attention to detail.
What We Can Offer You
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing with service.
* Parental leave and fertility policy.
* Staff discounts.
LRG is an equal opportunities employer and welcomes candidates from all backgrounds. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.
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