Job Description
Senior Service Designer
Salary: Up to £55,000 depending on experience
Location status: Hybrid Working – some office attendance for workshops required
Location: Bupa Place or Angel Court
Permanent/fixed term contract: Permanent
Shift pattern: Full time (37.5 hours per week)
We make health happen
At Bupa, our purpose is simple: to help people live longer, healthier, happier lives and make a better world. As a Senior Service Designer, you’ll play a hands‑on role in turning that purpose into everyday experiences that feel easy, supportive and human. You’ll sit within a passionate, multi‑disciplinary experience design team—user researchers, product designers, content designers and design operations—working together in an agile way to create digital experiences that balance customer needs with business goals. You’ll help establish service design at Bupa, lead projects as the voice of the customer, mentor other designers, and champion accessibility so our services work for everyone.
Key Responsibilities
1. Lead service design across products and services to improve end‑to‑end customer journeys (front and backstage).
2. Identi...