To receive and assist patients to accessappropriate healthcare professionals on the telephone, face to face and throughonline services. To process a variety of patient administration to support theeffective day-to-day delivery of clinics and services that The Adam Practiceprovides.
Main duties of the job
To welcome all patients and visitors to thepractice at reception in a courteous and professional manner, ensuring theyaccess services as appropriate and providing additional support as requiredi.e. interpreters.
Answer incoming calls and process requests inline with current protocols.
To use the electronic appointment system,booking and cancelling appointments, maintaining and monitoring the system.
Carrying out a range of administration tasksrelating to clinical services and patient care, including data entry on theclinical systems, extracting data, filing and scanning of documents.
Facilitate effective communicationbetween patients, members of the primary health care team, secondary care andother associated healthcare agencies.
Openingand closing practice premises and maintaining security.
These vacancies are offered on part-time permanent contract.
Shift patterns are as follows:
Vacancy 1
Wednesday - 13:00 - 18:30 - 5.5 hours
Thursday -13:00 - 18:30 - 5.5 hours
Friday -13:00 - 18:30 - 5.5 hours
Total - 16.5 hours per week
Vacancy 2
Tuesday - 08:00 - 13:30 - 5.5 hours
Thursday - 13:00 - 18:30 - 5.5 hours
Friday - 13:00 - 18:30 - 5.5 hours
Total - 16.5 hours per week
Vacancy 3
Tuesday - 13:00 - 18:30 - 5.5 hours
Friday - 08:00 - 18:30 - 10.5 hours (not including a 30-minuteunpaid break)
Total - 16 hours per week
Working across our 5 sites is an essential requirement of the successful candidate.
About us
The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growingprimary care team in a forward- thinking, innovative, general practice, whichhas a current CQC rating of Outstanding in Care.
Here are some of our many benefits we offer;
Accessto NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive ofbank/public holidays that fall in the holiday year). Entitlement is pro-ratafor part-time employees.
Auto enrolment in NHS Pension Scheme.
Cycle to work scheme.
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.
Undertake a variety of administrative duties toassist in the smooth running of the Practice including the provision ofsecretarial and clerical support to clinical staff and other members of thePractice team.
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.
Person Specification
Qualifications
* Good level of general education
* Good level of spoken English
* Recognised administrative qualification(s)
* A commitment to continuing personal and professional development
Experience
* Experience of a varied administrative workload, in a customer-focused environment
* IT literate including Microsoft Office
* Telephone call handling
* Learning and using protocols
* Experience of working in the NHS, and ideally General Practice
* Experience using TPP SystmOne clinical system/electronic appointment systems
* Experience handling sensitive and confidential information
* Medical terminology
Qualities & Attributes
* Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
* Open-minded and positive; focused on solutions not problems
* Self-motivated
* Always strives for improvement
* Effective team member and able to work independently
* Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
* To be confident in dealing with difficult situations
* Facilitation and negotiation skills getting the best out of other people and situations
Mobility
* Ability to travel between all Practice sites when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr