Cloud Marketplace Admin
The Marketplace Operations Admin is a key member of the Software Pillar, that sits within our Technical Pre:Sales function of Business Solutions and Services. Bechtle's Software Practice provides 3 core functions: Licencing, contracts and compliance; Software Asset Management and Compliance; and our Software procurement Marketplace.
As a Marketplace Operations Admin, you will be responsible for managing Bechtle 's Marketplace. You will lead and manage the onboarding of all net new customers and work to attain a 100 retention rate whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms.
Essential Responsibilities:
As a Marketplace Operations Admin, youll be responsible for:
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Day:to:day management of the Microsoft licencing and Adobe Marketplace
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Management of Microsoft licensing and Adobe inbox and supporting with Marketplace billing issues, credits, manual orders and invoicing.
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Monitor and support all incoming communication from customers around Marketplace support and licence/product queries
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Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager
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Proactively manage and secure Marketplace renewals working to a T:60:day renewal plan, working to attain 100 retention rate, working to increase business revenue.
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Building strong relationships with wider business and collaborating with our external suppliers
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Being the first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements
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Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer
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Support with presenting Microsoft and Adobe net:new and renewal proposals
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Supporting with streamlining our marketplace offers (to include wider portfolio : AWS, Google and more)
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Deliver customer marketplace demos, encouraging all customers to adopt self:service.
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Drive efficiencies within current processes, supporting Bechtle to scale its marketplace practice.
What we offer
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Hybrid Working (3 days in/2 days out) after successful probation period which is 3 months
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Starting Salary of (ensure you add any bonuses or OTE's)
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Location : close to the M4 with a modern, up to date living space and ample parking.
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Culture : Social events, Supportive, Fun, Hard working.
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Perks : Incentives (holidays, vouchers, lunches, spot prizes).
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Top of the range technology in office and for home working (laptops, screens, etc)
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Subsidised health care/medical benefits
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Annual Leave : 25:30* days plus B. H's + optional 2 weeks unpaid. *Increases with time spent
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Progression Plan : training and mentor programme.
Essential skills:
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Previous Microsoft Operations experience and knowledge of Microsoft tools : minimum of 1:2 years' experience.
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Microsoft licencing and product knowledge
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A passion for providing extremely high levels of customer service
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The ability to prioritise workloads and maintain a high level of attention to detail
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Being proactive in their approach and be able to work on their own as well as part of the team
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Strong organisational skills and an eye for detail
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Strong communication skills, both written and verbal
Desirable skills:
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Microsoft partner centre expertise
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Adobe licencing expertise
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Experience with supporting multiple platforms and systems
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Quick to learn and adapt
Reports to Head of Softwa