Love working in Hospitality Management but fed up of unsocial hours?
We are looking for an experienced, customer focused confident and ambitious Centre Manager to lead the team in our stunning flexible workspace in the heart of Cambridge.
Monday-Friday - 37.5 Hours per week!
Youll be an enthusiastic and professional individual, a great team leader, effective communicator, and able to think on your feet. You dont need to have worked in a flexible workspace environment before (although it helps!) but we need to be able to see that you have excellent customer service skills and have managed a varied workload in the past. Youll be happy to build rapport with new and existing clients and be comfortable negotiating with them.
We (and our clients) like things done well, so you will have an eye for detail, and you wont want to leave a job half done. We like to think we go above and beyond for our clients, so youll always be looking for a chance to impress.
As a company, we care about our employees, and we make sure we look after their development and wellbeing. Well make sure you receive plenty of useful and engaging training; we want you to develop and grow with the company, building on your experience and expertise so that you can progress with us.
We provide a cash healthcare plan for all employees (so you dont need to worry about the costs of looking after your health) along with over-the-phone GP appointments, a counselling/finance/legal advice line, and a shopping cashback scheme that can save you hundreds of pounds a year.
Youll be invited to full-company socials twice a year theyre good fun and a great chance to catch up with the rest of the team.
If you think this is the job for you, get in touch wed love to meet you
Duties and Responsibilities
Customer Service and Client Satisfaction To build a strong sense of community within the centre, ensuring that all members experience exceptional customer service and a welcoming environment.
Manage the full onboarding process for new members, including setting them up in Kube, issuing initial invoices, preparing office space to company standards (furniture, telephone, broadband), and organising welcome information, goody bags, and inductions.
Hold regular meetings with members to maintain high satisfaction levels, addressing and resolving any issues promptly and escalating significant matters to the Operations Manager where necessary.
Lead by example to ensure that all employees consistently deliver outstanding client care and customer service.
Ensure all team members are knowledgeable about the companys full range of services and actively promote these to customers taking a proactive approach personally as well.
Conduct regular checks to confirm that all services are correctly costed and accurately invoiced through Kube.
Sales and Marketing Conduct viewings for prospective clients, ensuring that the centre is always presented to the highest standard and maintained in line with company expectations.
Respond promptly and professionally to all sales enquiries, recording and updating details accurately in Kube in accordance with company policy.
Prepare and issue proposals and Licence Agreements, ensuring all pricing is approved by the Sales Director.
Gather business intelligence on existing clients and proactively engage potential clients to promote and sell office space and related services.
Negotiate yield uplifts with clients at the point of licence renewal, maximising occupancy and revenue opportunities.
Actively promote the company by attending local business networking events and liaising with the Marketing Manager to obtain promotional materials when required to support occupancy targets.
Research and maintain up-to-date knowledge of local competitors and market conditions.
Operations and Administration Oversee maintenance contracts (in collaboration with the Property team), ensuring reliability, quality of service, and best value for money.
Log all property-related issues in Job Logic, monitoring progress, escalating where necessary, and ensuring all jobs are completed and closed efficiently.
Liaise with maintenance engineers on site, explaining any issues clearly, overseeing works, and signing off completed jobs to ensure standards are met.
Undertake minor in-house maintenance tasks where appropriate, such as unblocking toilets or replacing light bulbs, to maintain smooth daily operations.
Maintain a strong working knowledge of the centres IT and Telecoms systems, ensuring all team members understand their responsibilities and receive suitable training and support.
Ensure all administrative and reporting deadlines are consistently met.
Implement and uphold all operational policies and procedures in line with company standards.
Safeguard the security of the building, its users, and assets, ensuring access control and safety measures are always maintained.
Ensure the centre is consistently clean, well-presented, and fully furnished to company standards, creating a professional and welcoming environment for members and visitors .
Staffing Support the recruitment, induction, training, and appraisal of new and existing centre employees as required.
Motivate and develop team members in line with company standards and the appraisal process, ensuring they have the skills and support needed to meet current and future business needs.
Manage staffing levels, absences, and ad hoc cover requirements to ensure the centre is always optimally staffed to deliver excellent service.
Budget Manage the centres event and discretionary budget effectively, maintaining close oversight of income and expenditure.
Ensure strong cost control and actively identify opportunities to reduce costs or maximise revenue in line with income per square foot targets and desk rate objectives.
Work closely with the Accounts and Sales teams to monitor financial performance, ensuring that budgets remain on track and that debtor levels are minimised.
Health and Safety
Oversee all Health and Safety requirements for the centre, ensuring full compliance with fire and workplace safety legislation.
Conduct regular safety checks including call point tests, emergency lighting tests, full building evacuations, and first aid box audits.
Take personal responsibility for the Health and Safety of yourself and others, in line with the companys policies and procedures.
General Maintain a professional confidential and positive relationship with colleagues, clients, and visitors at all times, ensuring the confidentiality and security of both client and company information.
Undertake any additional duties reasonably requested in support of the business and its objectives.
Remain fully aware of, and comply with, all company policies and procedures.
Promote and uphold safe, efficient, and compliant workplace practices.
Participate in supervision, training, and continuous development to enhance performance and knowledge.
Work proactively within a framework that values equality, diversity, and inclusion.
Demonstrate commitment to the companys goals, values, and overall success.
Be prepared to travel to other locations as required for meetings, training, or to provide support to other centres.
Key result areas
Achieve profitability targets for the centre in line with approved budgets and revenue objectives.
Maintain business stability through strong client retention and high satisfaction levels attributable to excellent service delivery.
Meet or exceed sales activity and conversion targets.
Adhere consistently to operational and administrative procedures in accordance with company standards.
Ensure the team delivers a high-quality customer experience, reflected through professionalism, punctuality, and service standards.
Effectively plan and manage staffing levels, holidays, and time allocation in collaboration with the People & Culture Manager and Line Manager.
Always maintain confidentiality of all company and client business information.
Engage in self-development to meet evolving business needs and personal growth goals.
Demonstrate punctuality and reliability being ready to start work promptly, attend meetings as scheduled, and adjust hours where necessary to meet business requirements.
Present a consistently smart and professional appearance in line with company standards.
Take responsibility for creating and delivering engaging social activities and events that bring members together and strengthen the community within the centre.
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