Overview
Reporting To: Retail Area Manager
Location: Canterbury
Contract Type: Permanent
Hours per week: 40
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea. Bird & Blend was set up and is run by Krisi & Mike, who met whilst studying Politics. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Read more about us and our mission here: https://www.birdandblendtea.com/pages/our-story
About This Role
As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success. You’ll handle budgeting, plan marketing strategies, and build the store\'s customer base. You’ll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment. This is a full-time role (40hr per week), which includes weekends and some evenings, operating an on-site working pattern.
Responsibilities
* Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions.
* Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
* Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience.
* Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals.
* Coaching: Provide feedback and coaching to enhance individual and store performance.
* Recruiting and Training: Recruit, induct, train, and develop a high-performing team that fosters a positive store environment.
* Daily Operations: Oversee daily store operations, including opening and closing procedures.
* Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times.
* Merchandising Standards: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.
* Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We\'re a B-Corp!)
* Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.
* Stock Takes: Arrange, plan and execute stock takes.
* Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
* Sampling: Motivating and leading the team to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events.
* Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities.
About You
* People Management Experience: At least 2 years of experience in a management role or similar within a customer service environment.
* Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.
* Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes.
* Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
* Communication and Problem-Solving: Excellent communication, problem-solving, and visual merchandising skills.
* Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
* Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently.
* Employment Relations: Experience in managing employee relations cases effectively.
* Professionalism: Foster a professional, fair, and kind relationship with customers and your team.
* Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively.
* Open Mindset: A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.
* Flexible Availability: Shifts may vary weekly, requiring adaptability to cover different days and times.
* A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
* Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.
Perks
* Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture: Collaboration, camaraderie, and fun in the workplace.
* Company pension scheme membership (if applicable).
* Holiday accrual that grows with loyalty: 25 days holiday (plus bank holidays) increasing with service.
* Your birthday off
* Life Insurance & Income Protection
* Health Cash Plan (after one year service)
* Life Happens Leave: paid leave for life events
* Complimentary drinks and snacks
* Monthly tea allowance and staff discount
* Employee Assistance Programme
* Bike to Work and Electric Vehicle Schemes
* Paid volunteer days
* Dog-friendly office
* Enhanced family-friendly policies and flexible working; open to discussing individual circumstances
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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