Customer Service Administrator
Pertemps are currently recruiting for a temp Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover. This will be an ongoing temporary position for about 8 weeks.
Responsibilities as a Customer Service Administrator:
Receive incoming calls from customers placing fault or support calls
Recording details on service management system
Provide first line troubleshooting to gather technical information
Manage call responses, telephone support and scheduling engineers service appointments.
Schedule preventive maintenance visits in line with customers needs
Ensure engineers are booked on and off calls
Raise invoices
Maintain and update customer records as required
Requirements:
Strong customer service and administrative experience
Competent Microsoft user
Knowledge / interest in technology
Ability to work on own initiative
Excellent verbal and written communication skills
Available immediately
The Customer Service Administrator Role
Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
Fully office based
£13.55 per hour
If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps