Customer delivery driver - dunfermline extra

Job Overview

Pay: £14.18 per hour, increasing to £15.45 in stores inside the M25. Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours per week; you may also work fewer hours to a minimum of 12 hours per week.

We require you to be available during specific periods within the week. We schedule your contracted hours within these times and provide you with three weeks' notice of when your shifts will be. If your availability aligns closely with these times, we still encourage you to apply.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, you will deliver all the way from Lands’ End to John o’Groats. You will meet and talk to customers in their homes each day, bringing more than just driving to your role – you help others and deliver great service with a smile.

It’s hands‑on, physical, and full of variety. No two shifts are ever the same, and our customers look for help in a variety of ways. Most of the day you will feel like your own boss, delivering to your customers, but a team of managers and colleagues at base will always support you when needed.

Whether you seek flexibility to suit your lifestyle, job stability, or a career change, everyone is welcome at Tesco.

Responsibilities

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays I use are clean and kept tidy and organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products and deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store or centre if running 30 or more minutes late.
• Building relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Being warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Being energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Eligibility and Requirements

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country, please consult local regulations.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

Diversity and Inclusion

Diversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s welcome.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.