Overview
Menzies Distribution are currently looking for a Customer Service Team Administrator to join our busy team based in Corby. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.
Pay range
This range is provided by Menzies Distribution Solutions Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service Administrator
The Details
* Monday to Friday Shift Pattern
* Hours: 9:00-17:00
* 28 Days Annual Leave inclusive of Bank Holidays
* Monthly Pay
* Parking Onsite
Responsibilities
* Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
* Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer\'s experience.
* Maintain and expand a pro-active relationship with existing customers and suppliers.
* Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
* Ensuring that customer requirements are administered in a timely controlled and recorded manner.
* Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
* Enter accurate data on to all internal systems and reports.
* Maintain data security and integrity in line with Business needs.
* Creation of customer KPI reports
* Collation of accurate data to create customer invoices.
* Maintain a safe working environment that complies with all aspects of the company\'s H&S Policy
Qualifications
* Good communication skills are essential with the ability to express empathy with customers
* Excellent written and verbal skills are essential.
* Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
* Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
* Familiar with Microsoft Word, Excel and Powerpoint
Technical skills and behavioural competencies
* Good spoken and written communication skills
* Strong analytical and numeracy skills
* Good level of financial understanding
* Confidence, tact and a persuasive manner
* Good organizational and time management skills
* Good \'people skills\' for working with a range of colleagues and customers.
* A professional manner
* Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
* Pension Scheme
* Employee Assistance Program
Inclusion
Menzies Distribution Solutions is committed to creating a fair and inclusive environment, where employees feel safe, proud and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be the very best, they can be, which is what makes us strong as a business with an increasingly agile workforce.
Seniority level
Associate
Employment type
Full-time
Job function
Supply Chain
Industries
Transportation, Logistics, Supply Chain and Storage
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