🌟 JOIN THE TEAM AT NELL’S - GROUP SALES & RESERVATIONS MANAGER 🌟
Recently listed in The Times Best Places to Work 2025 and Code Hospitality Happiest Places to Work 2025, Nell’s is growing fast and we’re looking for a Group Sales & Reservations Manager to help steer us toward our ambitious goals.
This is your chance to make a big impact at head office, shaping the financial future of one of Manchester’s most exciting hospitality brands.
Who We Are
Nell’s is a neighbourhood bar serving up big ‘za with a simple purpose: to create places full of happy people – whether that’s our guests or our team.
With six existing sites across Greater Manchester and big expansion plans, now’s the perfect time to jump on board.
Our Values
* Be Real - Honest, fair, down-to‑earth, and inclusive. Be yourself, we celebrate individuality.
* Bring It - Show up, bring your A‑game, and keep the good times flowing.
* Create Sparks - Full of energy, big ideas, and fresh ways of doing things.
* Care A Lot - Purpose‑led, people‑focused, and committed to sustainability.
What You’ll Be Doing
* Sales & Business Development
* Proactively identify and develop new business opportunities to grow private hire, group bookings and corporate revenue.
* Build and maintain strong relationships with corporate clients, event agencies, local businesses and community partners.
* Conduct regular local outreach to increase brand awareness and nurture meaningful partnerships.
* Create and manage contra partnerships with local hotels, theatres, community groups and aligned brands.
* Represent Nell’s at networking and hospitality industry events where appropriate.
* Secure high‑value bookings and repeat business across multiple venues.
* Reactive Bookings & Guest Journey
* Manage and convert all booking enquiries for groups of 13+ guests.
* Upsell packages, add‑ons and menu enhancements to maximise spend per head.
* Collaborate with Marketing and Operations to create compelling, guest‑friendly packages and minimum spends.
* Own and optimise the booking system (Collins), ensuring booking types, processes and the guest journey are clear, effective and commercially strong.
* Support and coach site teams to confidently use the booking system to its full capability.
* Organise and host networking events, venue showcases and client site visits.
* Deliver tailored solutions that balance guest expectations with operational excellence.
* Reporting, Strategy & Growth
* Track and analyse sales performance, booking trends and conversion metrics.
* Provide regular reporting and insights to senior leadership.
* Develop and execute strategic sales plans to meet and exceed revenue targets.
* Work alongside Operations to create site specific plans and tactics to hit budgets and uplift sales on quiet sessions.
* Deliver against monthly KPIs and maintain clear activity reporting.
* Work closely with the Sales & Marketing Lead on long‑term seasonal planning.
* Stay updated on market trends, competitor activity, and guest preferences.
What’s in It for You?
* Competitive Salary & Bonuses – Your hard work won’t go unnoticed.
* Career Growth – Want to open a new Nell’s? We’ll help make it happen with funded courses & leadership development.
* Perks Galore – Free food and drink on shift and generous staff discounts at all sites when not at work.
* Inclusive Culture – A welcoming, fun workplace where everyone belongs.
* Private Health – Access to a private GP and covers you for inpatient or outpatient care with our partner Vitality.
* Make a Difference – Get involved in sustainability initiatives, community projects, and charity events.
* Well‑being Support – We understand the demands of hospo life, which is why we offer well‑being support, including 12 free counselling sessions a year with Health Assured.
* Celebrations – Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year!
* Travel Perks – 50% off late‑night taxis to get you home safely after work.
* Hospitality Hikes – Fully funded hospitality hikes to keep you active.
* 3 Days off at Christmas! – A rare perk in hospitality, we close for 3 days at Christmas to allow our teams to spend time with friends and family.
* Enhanced Maternity and Paternity – Enhanced policy available to all team members.
* Enhanced Sick Pay – 10 days per year of paid company sick pay for salaried team members.
What we’re looking for:
* Proven experience in sales, business development or events management within hospitality.
* A strong network across Northern hospitality, corporate and events sectors.
* Commercially aware, target-driven and confident negotiating high-value bookings.
* Experience building sales strategies and delivering clear reporting.
* Comfortable using CRM systems and booking platforms (Collins experience preferred).
* Self‑motivated and proactive, with the ability to work independently.
* Collaborative mindset, able to build strong relationships with Marketing, Operations and site teams.
* Positive, energetic and tenacious attitude.
* Passion for hospitality, competitive socialising and creating guest-focused experiences.
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