Role Overview
As a Workshop Controller, you will be accountable for the smooth running of the Workshop team on a day‑to‑day basis and have supervisory responsibility. You’ll allocate jobs to the Workshop team based on technical requirement and customer demand, hold daily huddles, and ensure all colleagues are updated on commercial priorities and focused on exceeding customer expectations.
Technically trained, this role inspires and mentors the Workshop team to develop their technical capabilities and has the flexibility to provide technical support to the team where demand requires it. This role is an ambassador, promoting the Halfords Values and instilling these in the team.
Qualifications & Experience
* Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served
* Experience of managing/supervising a team/workshop to drive performance and delivery
* Excellent customer approach – ability to communicate clearly and simply to customers
* Experience of developing colleagues through delivery of technical training
* Experience of exceeding customer metrics – working with management to support driving key metrics and KPI’s
* Experience of meeting compliance standards across Health and Safety and quality
* Experience of labour force scheduling, with proven time management skills
* Must hold a current full valid driving licence
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Benefits
* 5.6 weeks' annual leave
* Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
* Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
* Financial planning support via Wagestream – access up to 30% of your salary in advance
* GP Access, 364 days a year, 24 hours a day
* Join the Share save scheme with a 20% discount on shares
* Health Cash Plan – to access wellbeing services and claim back healthcare costs
* Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.
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