\nKickstart your career with Skyâs Modern Apprenticeship Programme\n\nReady to launch your career with one of the UKâs most iconic entertainment and technology brands? Thereâs no better place to start than in the role that sits right at the heart of our business â Customer Service Advisor.\n\nThis isnât just your next step. Itâs the start of an incredible journey.\n\nYouâll be helping customers, solving real problems, and becoming an expert in everything Sky has to offer. Along the way, youâll build the skills that employers love, gain confidence, and earn a Scottish nationally recognised qualification in Customer Service â all while being part of a team that champions your growth. As an Apprentice with us, youâll be fully supported to achieve a Scottish nationally recognised Customer Service qualification by the end of your 12 months at Sky.\n\nYour first four weeks kick off with Start@Sky, an immersive experience where youâll learn what outstanding customer service really looks like. Youâll be guided by a dedicated learning specialist, supported by an assessor, and paired with a buddy whoâll be with you every step of the way.\n\nHereâs what your day-to-day will look like:\n\nFinding solutions to customer queries and challenges.\nListening like a pro â understanding needs, showing empathy, and earning trust.\nPutting customers first in everything you do.\nDelivering topâclass service with every interaction.\nWorking towards targets that help you grow and shine. A minimum of two National 5 qualifications or equivalent.\n\nA confident communicator and team player.\nPassionate about providing our customers with the best service in the country.\nAble to thrive in a target-driven environment.\nEnthusiastic about all things Sky.\nResilient with a positive attitude.\nCurious and eager to understand new technology and stay in touch with the latest trends.\nFlexible: your shift pattern will vary, and youâll need to be available to work evenings and weekends.