Senior College Services Advisor
Reference number: JR251290
Location: Kaplan International College London
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £29,000 - £31,000 per annum
Join our team as a Senior College Service Advisor
"Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." - Dmytro Kuzmenko, College Service Advisor.
Why Join Us
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.
Explore our website:http:///KPathways#StudyAbroad#KICL #KaplanLifeFOLLOW US for more content! YouTube: http:///youtube.
What you will do
As a Senior College Services Advisor, you’ll play a vital role in ensuring our college delivers exceptional academic and student support while maintaining the highest standards of service and efficiency. From supporting students with academic queries and module changes, to coordinating assessments, results, and academic reporting, your work will be central to creating a smooth and rewarding academic journey for every student.
You’ll contribute to key academic processes, managing the communication of results and transcripts, and maintaining accurate student records. Your organisational skills and attention to detail will help ensure that essential academic operations—from registration and welcome events to exams and classification—run seamlessly.
This is a role where you’ll have the opportunity to lead, innovate, and make a meaningful impact—enhancing processes, supporting your team, and improving the overall student experience. By delivering excellent service and fostering collaboration across departments, you’ll help shape a supportive and engaging academic environment where students can thrive.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///3yfs5bn3.
What you’ll bring to the role
1. Customer Service & Communication: Excellent customer service skills, strong verbal and written communication abilities, and the ability to encourage these qualities in others.
2. Experience & Interests: A strong interest in education, particularly in supporting the wellbeing and safeguarding of international students.
3. Technical & Organisational Skills: Proficiency in IT (especially Microsoft Excel, including formulae, VLOOKUP, and pivot tables), strong organisational abilities, and effective time management.
4. Teamwork & Leadership: Proven ability to work collaboratively in teams, with experience leading activities or small teams to achieve goals.
5. Personal Attributes: Attention to detail, confidentiality awareness, initiative, flexibility, and a strong commitment to Equality, Diversity, and Inclusion.
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
6. 28 days annual leave*
7. Big discounts on Kaplan courses for you and your family
8. 24/7 confidential helpline providing counselling and other support services
9. Company pension contributions
10. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
11. Medicash Health Cash Plan
*