Job Title
Training & Development Lead (15‑Month Fixed Term Contract)
Closing Date
4 June 2026
About Us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide a range of financial solutions designed around the changing needs of our diverse customers and support equal opportunities for all.
Responsibilities
* Create and deliver exceptional learning experiences using the latest trends, tools and techniques to cross‑functional teams and senior stakeholders. Manage multiple projects across a range of stakeholders.
* Adhere to FCA regulation and guidelines, ensuring good customer outcomes in line with the Consumer Duty principles.
* Support ongoing compliance with the FCA’s FIT2.2 requirement of Competence and Capability.
* Develop engaging training content across digital and classroom formats, continually improving delivery quality through evaluation.
* Implement digital learning solutions and maintain eLearn material as part of the mandatory training schedule.
* Run competency‑based assessments, identify behaviour gaps, and deliver programmes to improve performance.
* Measure ROI of training and support transition to business‑as‑usual, developing non‑classroom materials as needed.
Qualifications
* Experience in training, coaching and upskilling others to translate learning needs into action.
* Team player with understanding of the captive finance industry in the UK.
* Strong customer focus delivering good outcomes.
* Robust knowledge of the regulatory landscape and FCA handbook.
* Experience with digital learning solutions and best practice research.
* Ability to maintain strategic relationships with key stakeholders.
* Excellent commercial awareness.
* Confidence delivering training to diverse audiences.
* High organisational and project management skills.
* Self‑starter, able to work independently and meet tight deadlines.
Benefits
Competitive salary with discretionary bonus, access to colleague car schemes, pension scheme participation, flexible benefits pot, wellbeing resources, Employee Assistance Programme, and opportunities for development.
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