Customer Service Advisor
đź“Ť Redditch, Worcestershire (Office-based)
đź’Ľ Full-time | Permanent
đź’° Salary: ÂŁ28,000 per annum
Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.
You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.
Key Responsibilities
* Act as the main point of contact for customers during their journey
* Deliver first-class customer service with empathy and professionalism
* Make daily outbound calls to update customers and contractors
* Liaise with project managers to ensure smooth progress on all jobs
* Accurately record updates, queries, and resolutions on the CRM system
* Track and monitor progress of projects and complaint resolutions
* Collect outstanding balances once work is complete
* Support the wider customer service team to resolve issues efficiently
* Communicate clearly via phone, email, and letter
* Maintain a professional and positive image for the company
What We’re Looking For
* Previous experience in a customer-facing or customer engagement role
* Excellent communication and interpersonal skills
* A caring, customer-focused approach with great attention to detail
* Ability to stay organised and manage multiple priorities under pressure
* Confident with Microsoft Office and Outlook
* Experience with payment collection or processing finance paperwork
What’s in It for You
* Competitive salary of ÂŁ28,000 per annum
* Office hours Monday to Friday – 9am to 5pm
* Join a friendly, supportive, and customer-focused team
* Work in a fast-paced, rewarding environment where you can make a real impact
* Opportunities for career growth and professional development
đź“© Interested?
If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you.
Apply now to join our clients growing team