Overview
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.
Rotex is now looking for a Customer Service Advisor to join our team in Runcorn, Cheshire.
Responsibilities
* Manage quotes and orders: Quickly and efficiently process customer and sales representative requests received via shared email inboxes and phone calls. Customers include end users, agencies, resellers, and others.
* Resolve order issues: Collaborate with internal and external parties to address shipment problems and ensure customer satisfaction.
* Deliver premium customer experience: Respond to inquiries within departmental time standards, ensuring professional and courteous service.
* Serve as the primary point of contact for technical support: Provide mechanical troubleshooting and assistance via email, collaborating with experts to ensure accurate and effective responses to customer inquiries.
* Promote products proactively: Highlight New Product Initiatives (NPI) and product enhancement features to targeted customers to increase sales.
Profile / Qualifications
* Bachelor’s degree (B.S./B.A.) or equivalent experience, with at least 2 years of experience in customer service or technical support.
* Knowledge of Microsoft CRM and GP is a plus but not required.
* Proficient in Microsoft Office at an intermediate level.
* Basic understanding of 2D and 3D CAD is advantageous but not mandatory.
* Quick and accurate learner of technical information. Customer-oriented with strong problem-solving skills.
* Adaptable, proactive, and able to work effectively in a dynamic environment. A team player with a positive attitude.
Join our Premium brand renowned for serving large enterprise clients with high standards and ambitious growth plans for our Service division. We will provide comprehensive training and support to help you grow and succeed in your role.
About Rotex & EEO
Rotex is an Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions in over 100 countries. Our portfolio includes leading industrial brands serving durable plastics, food, and recycling. Hillenbrand is committed to Equal Employment Opportunity and invites applicants from all backgrounds. For accommodations during the application process, please email recruitingaccommodations@hillenbrand.com with the job title and requisition number.
#J-18808-Ljbffr