Overview
Join to apply for the Cafe Team Leader role at Tesco.
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. You’ll help keep everyday operations running smoothly with a passion for excellent customer service, a proactive can-do attitude, and great collaboration skills.
You’ll have the opportunity to develop your skills across a wide range of responsibilities, including supporting the Manager, meeting business and financial goals, coaching, developing, and training team members, and leading by example with impeccable customer service.
We offer flexible working options, development and training tailored to you, and opportunities to progress. You’ll be part of an inclusive workplace where you can be your best, most authentic self.
Note: You must be 18 or over to apply for this role.
Responsibilities
* Maintain operational and safety standards to ensure smooth daily running.
* Ensure all food safety and hygiene regulations are met and followed.
* Lead by example to provide an excellent customer experience.
* Open and close the café and oversee full operations in the Manager’s absence.
* Recognise and celebrate team members for providing excellent service.
* Learn the menu inside out and help the team to do the same.
* Boost sales by ensuring the right team at the right place at the right time.
* Deliver Health & Safety and Food Safety training for team members.
* Support the Café Manager with coaching and development of colleagues.
* Identify ways to continually improve service for customers.
* Promote an inclusive environment where colleagues feel respected, valued, and safe.
You will need
* A background in hospitality with Team/Shift Leader experience.
* A passion for providing excellent customer service.
* Health & Safety and Food Safety knowledge.
Personal
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence using initiative to improve ways of working.
What’s in it for you?
Alongside a fantastic work-life balance, we offer benefits to make The Café a great place to work, including but not limited to:
* Colleague Card after 3 months service with discount at Tesco
* Flexible working from day one
* Retirement savings plan
* Life Assurance
* Access to free wellbeing resources
* Exclusive deals and discounts on everyday purchases
* Uniform provided and life-event policies
* Holiday allowance starting at 28 days (including Bank Holidays)
* Access to colleague networks to connect with colleagues from diverse backgrounds
About Us
We operate 329 Cafés across the country, focusing on delivering a high standard of customer experience in a family-like environment. Tesco Cafés are inclusive, with a welcoming culture that reflects our diverse customer base. We offer flexible working patterns and welcome conversations about how we can support you during the application process.
We’re proud to be a Disability Confident Leader and are committed to an accessible recruitment process. For information on accessibility support, please contact us.
Note: On occasions, high volumes of applicants may lead to earlier role closures to manage applications. Feedback is provided to interviewees.
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