Job Title: Shop & Ticket Assistant / Visitor Host Location: Cardiff City Centre Pay Rate: £13.45 per hour Assignment length: Temporary until August 2026 Start Date: ASAP Working Hours: 18.5 hours per week Shifts between 9am and 5pm, including weekends and bank holidays About the Role We are looking for a friendly and proactive Shop & Ticket Assistant / Visitor Host to join the team at a well known historical attraction in Cardiff city centre. This is a fantastic opportunity to be part of a popular tourist destination, helping to deliver an outstanding visitor experience. You will play a key role in the day to day running of the site, supporting visitors throughout their journey while promoting the attraction’s history, services, and events. Key Responsibilities Deliver excellent customer service, ensuring every visitor has a welcoming and memorable experience. Provide information about the attraction, its history, and available tours. Sell tickets and retail items Assist with guided tours, adapting to different groups such as schools or international visitors. Support the organisation of group bookings and special events. Maintain clean, safe, and well presented customer areas. Process daily takings and complete required paperwork accurately. Manage and update ticketing systems and membership databases. Handle visitor enquiries in person and over the phone. Assist with stock control, merchandising, and general upkeep of the shop area. What We’re Looking For Excellent communication and interpersonal skills. A flexible and reliable approach to work. Availability to work weekends, bank holidays, and additional shifts when required. Strong customer service focus with a professional attitude. Ability to work both independently and as part of a team. An interest in history or tourism is desirable but not essential. Additional Information This role requires flexibility, including working evenings, weekends, and bank holidays. You will be expected to follow health and safety, safeguarding, and equality policies. If you’re interested, apply today, contact george.bradbury@pertemps.co.uk or call our office on 02920 220 776 .