Job Description
3 months contract with local authority
Passenger Assistants play a crucial role in supporting children with special educational needs and adults with learning difficulties during their transportation to schools and specialist centers. This position is vital in ensuring the safety, comfort, and well-being of passengers, facilitating a positive and supportive travel experience.
Responsibilities
* Assist passengers with boarding and alighting from vehicles safely.
* Ensure the safety and comfort of passengers during transit.
* Communicate effectively with passengers, caregivers, and transport staff.
* Provide support and reassurance to passengers as needed.
* Monitor and address any issues or emergencies during the journey.
Requirements
Requirements:
* Experience working with individuals with special educational needs or learning difficulties.
* Strong communication and interpersonal skills.
* Ability to remain calm and patient in challenging situations.
* Understanding of safety protocols and procedures.
* Reliable and punctual with a commitment to passenger welfare.
Requirements
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence