The Role
:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
1. Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
2. Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
3. Make outbound calls to update customers on order statuses and ensure complete satisfaction.
4. Develop and grow customer accounts through excellent relationship management.
5. Process customer orders accurately and in a timely manner.
6. Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
7. Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
8. Strong knowledge of commercial vehicle parts and accessories.
9. Excellent customer service skills with the ability to communicate effectively.
10. Comfortable making outbound calls to provide updates and resolve queries.
11. Experience in building and managing customer accounts.
12. Proficient in using computer systems for order processing and customer data management.
13. Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at robert@glencallum.co.uk or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle