Location: Faringdon, Oxfordshire (Office-based)
Salary: £26,500 – £30,000 per annum (depending on experience)
Job Type: Full-time, Permanent
Hours: Monday to Friday, 08:30 – 17:30
Holiday: 20 days per year, plus an additional day for each year of service
About Us
Fleet Witness is a fast-growing UK business providing vehicle camera systems, telematics, and safety technology to commercial fleets. Our clients range from national logistics operators to regional service businesses. With a focus on innovation, reliability, and customer service, we're developing a proprietary platform that's helping fleets improve safety, compliance, and performance.
We're now looking for a hands-on Technical Support & Customer Trainer to join our team in Oxfordshire.
The Role
You'll work within a team as the first point of contact for technical support queries—whether it's a customer with a camera issue, a fleet manager needing guidance, or an engineer requiring help with commissioning. Alongside support duties, you'll also lead customer onboarding and training sessions to ensure new users are confident and well set up.
If you enjoy variety in your day, like solving problems, and can explain technical info in a clear and friendly way - you'll thrive here.
Key Responsibilities
* Respond to incoming technical support queries by phone, email, and WhatsApp
* Assist engineers and contractors with technical issues during installation and commissioning
* Guide new customers through onboarding and system training (mostly remote, occasionally in person)
* Support internal setup and testing of hardware (basic bench testing, firmware checks, etc.)
* Log and track support tickets using our system to ensure timely resolution
* Maintain product knowledge across our hardware and software solutions
What We're Looking For
* Previous experience in a technical support or customer-facing IT/technical role
* Excellent verbal and written communication skills
* Ability to explain technical concepts in a simple, patient, and professional manner
* Comfortable using and supporting web-based software platforms
* Basic understanding of vehicle electronics, telematics, or CCTV systems (ideal but not essential)
* Confident using software based tools
* Positive attitude and strong problem-solving mindset
Nice to Have (but not essential):
* Experience delivering customer training
* Familiarity with telematics platforms or vehicle camera systems
* Exposure to field service, fleet, or installation environments
What You'll Get
* Competitive salary (£26.5–30k depending on experience)
* Full training on our systems and ongoing support
* A chance to join a growing business with career development opportunities
* 20 days holiday + bank holidays, with an additional day added for each year of service
* Company pension scheme
* Friendly and supportive working environment
How to Apply
Please submit your CV along with a brief cover note telling us why you're a good fit for the role. We review applications on a rolling basis and may close the role early if we find the right person.
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Benefits:
* Company pension
* On-site parking
Application question(s):
* Please provide a brief explanation of the technical support experience you have?
Work Location: In person
Application deadline: 06/09/2025