Job Description
Customer Support Team Manager
£32,123 per annum - + brilliant rewards and recognition scheme, Excellent career development,
This is a full-time role working per week. The shifts are, between 7am-5pm and working 1 in 3 weekends but full flexibility is required.
Are you passionate about customer service? Do you enjoy leading a team? If so, this could be the role for you!
We are currently recruiting a for a Contact Centre Team Manager to join the Customer Support Team in Fresh Direct Bicester Contact Centre.
As a Fresh Direct Team Manager, you’ll be responsible for leading and motivating a team of up to 15 Customer Service Advisors and be accountable for the recruitment, selection, ongoing performance, and development of your team whilst leading a culture of empowerment where every service opportunity is realised.
You will be the key communication link between advisors and the wider business, ensuring effective proactive communication across your team.
After successful completion of your probation there is a potential for this role to be Hybrid.
What you’ll be doing:
1. Direct management of between 12 – 15 customer support advisors ensuring each individual is fully developed to their maximum potential
2. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required
3. Support and identify opportunities to improve revenue and customer experience
4. To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams
5. Work to KPIs, aligned to our business objectives incorporating sales, service, cost, employee engagement, customer satisfaction dimensions
What we are looking for:
6. Experience at Team Manager or supervisor level, ideally in a contact centre environment managing a customer support-based team
7. Confident, self-motivated and positive attitude with strong commercial awareness
8. Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
9. Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
10. An ability to build and maintain good working relationships at all levels
11. Leads, inspires and promotes confidence within a Team
What you will get;
12. A competitive salary
13. Huge discount on all sorts of lovely food and award-winning products
14. Generous holiday allowance, with option to purchase more
15. Recognition awards and Incentives
16. Pension
17. Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
18. And much more….
Apply now..
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Fresh Direct
Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.