Overview
Loss Adjuster role at Aviva. Salary £34,000 - £45,000 (dependent on skills, experience, and location). Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London. This desk-based Loss Adjuster role is part of Aviva's specialist team and focuses on building-related damage caused by escape of water, fire, flood, or impact, taking ownership from instruction through to settlement.
What you’ll do
As a Desk-based Loss Adjuster, you’ll be at the heart of our response to building-related damage, acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, balancing technical acumen with cost-effective solutions and exceptional customer care. You’ll be supported by field-based colleagues (acting as eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.
Why this role matters
This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.
What we’re looking for
* Exceptional empathy and communication skills, including delivering difficult news with sensitivity and maintaining strong customer relationships
* In-depth expertise in the Residential (Home) property insurance sector, ideally in loss adjusting, contractor management, or technical claims role handling Flood, Escape of Water (EOW) and fire damage, with knowledge of health and safety and industry regulations
* Strong understanding of building pathology and reinstatement techniques, including knowledge of building standards, materials, and mitigation practices; BDMA qualification (desirable but not essential)
* Ability to interpret and, where appropriate, challenge scopes of works and schedules using photos, video, and remote tools
* Ability to project manage claims with a proactive approach to file management and confident stakeholder management of customers, contractors, DR&R, and other suppliers
What you’ll bring
* A passion for helping people and solving problems
* A proactive, solution-focused mindset
* The confidence to make decisions and stand by them
* A collaborative approach and willingness to share knowledge within a team
* A desire to grow your technical expertise and contribute to a high-performing team
What you’ll get
* Starting salary £34,000 - £45,000 (dependent on skills, experience, and location)
* Bonus opportunity - 8% of annual salary; actual amount depends on performance and Aviva’s results
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
* 29 days holidays plus bank holidays, with option to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
* Supportive policies, including parental and carer’s leave
* Flexible benefits to suit you, including sustainability options such as cycle to work
* Paid volunteering days (3 days) and Aviva Communities
* Wellbeing support and tools
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Aviva is for everyone
We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. If you’re excited but don’t tick every box, we still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices each week, combining flexibility with time together with colleagues.
To find out more about working at Aviva see the Careers page. We interview every disabled applicant who meets the minimum criteria for the job. If you have a disclosed disability, please email us after applying so we can arrange an interview.
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Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
* Industry: Insurance
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