Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Job Purpose : This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We have a permanent contract at Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC) in Birmingham. You will play a pivotal role in the launch of this world-class, game-changing facility. Designed with advanced automation and cutting-edge robotics, the CLC is set to redefine how Alliance Healthcare manages and delivers medical, health and beauty products to our customers across the UK. Our team members are at the heart of everything we do. At Alliance Healthcare, a Cencora company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Please note that while at the beginning this will be a Monday to Friday 9-5 role, from January you will be required to work rotating AM and PM shifts. Job Scale : Control Room Specialist will provide core shift cover and ensure the efficient operation of the warehouse control system (KNAPP) and Manhattan warehouse management systems (WMS). The Control Room Specialist will be responsible for planning and virtually monitoring system performance within the Central Logistics Centre (CLC). Troubleshoot defective equipment/systems and partner with the appropriate department for resolution, addressing issues promptly, releasing and monitoring workflows. Supporting team leaders and department managers to maintain optimal warehouse operations, while following all regulatory and company safety standards, policies and procedures. Principal Accountabilities: System Monitoring and Issue Resolution Provide core shift cover of the Knapp and Manhattan warehouse management system, meticulously tracking and documenting the operational system’s status ensuring prompt resolution of any issues. Ensure maximum use of system capacity, including Identifying and mitigating systematic bottlenecks. Monitor the system performance to ensure optimum throughput and system availability. Participate in troubleshooting and conducting root cause analysis for complex control system related issues. Identify when performance is dropping below accepted levels and promptly seek solutions to resolve system issues to minimise downtime and ensure continuous operations. Partner with technical team to develop best practices for the WMS. Operational Support Act as a point of contact for all on-shift team leaders and department managers, answering questions and providing a source of answers and further understanding. Collaborate with team leaders to ensure smooth communication and efficient issue resolution. Ensure that the warehouse systems utilise workload information daily to optimise service and efficiency. Continuously monitor and improve system performance to enhance operational productivity. Provide KPI data to the warehouse leadership and operations teams to support their planning and tactical processes. Oversight of technical resource development will involve creating long-term strategic plans to guarantee efficient and cost-effective solutions. Support and Coordination Assist team leaders and department managers by providing technical support and insights into system performance. Coordinate with IT and engineering teams to escalate and resolve technical issues. Build and be part of a positive work environment, built on our Guiding Principles, encouraging teamwork and continuous improvement. Use influencing skills to ensure issues and challenges over come within a timely manner. Health and Safety and ESG Ensure all systems comply with safety standards and company policies. Promote a health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities. Ensure all work adheres to regulatory compliance standards, including EU Good Distribution Practice (EUGDP) and Standard Operating Procedures (SOPs). Operational Efficiency Maintain high standards of quality and accuracy in all warehouse operations, ensuring that pharmaceutical products are handle correctly. Support the Knapp team, ensuring they respond quickly to issues to minimise operational impact. Coordinate efforts to address system faults and operational disruptions promptly. Support weekly pick strategy changes to ensure the warehouse is set up for the coming week. Ensure A-frame channel set-up is optimised and action any slotting changes that maybe needed. Manage the outbound flow, including tactical workload prioritisation, to ensure store service is not affected by operational issues. Continuously monitor system performance to ensure it meets expected levels. Identify trends and patterns in system performance to improve throughput and availability. Essential Requirements: Excellent communication, interpersonal and problem-solving skills. Ability to work in a fast-paced working environment. Experience in an automated, high-volume warehouse. Demonstrated ability to apply technical knowledge to diagnose, troubleshoot, resolve or help others resolve equipment and process issues. Excellent analytical, attention to detail and problem-solving skills, including the ability to deal with ambiguity. Demonstrated ability to prioritise and multi-task various and conflicting responsibilities. Ability to work independently and as part of a team. Comfortable working in varying temperatures within the warehouse environment. Proficiency in data analysis and performance metrics. Ability to work collaboratively and effectively across multiple functional departments. Ability to lift and move materials as needed, as well as standing and walking for extended periods. Ability to work with multiple platforms utilising desktop computers, PC’s, handheld devices and material handling equipment. Ability to work flexible hours, including shifts, to meet operational needs. Strong organisational skills to manage time, tasks, and resources effectively, ensuring deadlines and targets are met. Advanced computer skills, including Microsoft Office 365 applications. Desirable Requirements : Strong knowledge of KNAPP and warehouse management systems (WMS) and automated technologies. Knowledge of regulatory compliance and quality standards in pharmaceutical distribution. What Cencora Offers : Up to 35k annual salary Be one of the first to join a brand-new operation where you’ll play a key role in shaping and establishing best practice ways of working from the ground up. Manage and oversee a highly automated warehouse, using advanced systems and equipment to drive efficiency and innovation. Work with cutting edge technology at one of the most automated pharmaceutical sites in the world Be integral to the business’s success by ensuring smooth operations and delivering exceptional customer service through proactive problem-solving and system optimization. Work closely with systems, operations, and other cross-functional teams to align processes, improve workflows, and ensure seamless communication. Thrive in a dynamic environment with the ability to take ownership of challenges and take initiative. Use data and trends to identify root causes, solve problems, and lead continuous improvement efforts to optimize warehouse performance – identify and drive metrics to improve site throughput and service levels. Enjoy a role that blends working with people, managing complex systems, and refining processes for maximum efficiency.. Some UK travel required, with overnight stays and attendance at meetings or conventions outside of normal business hours, including some evenings and weekends. Ability to work a flexible work schedule and shift, including weekends if required. An agreed element of flexibility may be required. All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (Human Medicines Regulations 2012, as amended) which is reflected in the SOPs – REF Chapter 1 AHDL GDP 1.4 and 1.5. It will be a requirement for all staff to be trained in one of these SOPs and have a periodic refresher. All other GDP training will be job specific and as per your personal training matrix. Manual Handling: Manual handling tasks, such as lifting and bending, are key parts of this role. Cencora Alliance Healthcare is committed to creating an inclusive workplace and ensuring the safety and well-being of all team members. If a team member’s ability to carry out manual handling tasks changes due to health or other reasons, they should inform their people leader. This ensures that everyone can work safely and effectively. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned