Overview At Zaha Hadid Architects, we are seeking a receptionist to join our London team on a permanent contract. The purpose of the role is to provide a first-class front of house service, whilst assisting with various administrative duties. As our Receptionist, you will work closely with Housekeeping, Facilities, and Project Admin teams. Main responsibilities Answer and direct incoming phone calls, relaying succinct and accurate messages as appropriate. To meet, greet all visitors and guests, making them feel welcome. Work closely with the Hospitality Manager to assist with meeting room bookings and housekeeping requests. To book and conduct office CPDs, private and public tours. To assist the hospitality team with catering orders and meeting room requests To book meeting rooms in company calendar, making sure all requests will be met. To ensure telephone lists are updated regularly / as employees move around the studio. To log all incoming registered and couriered post To book all cars and couriers over the phone and online To be responsible for managing all out of hours international couriers, making sure collections are made. To email and file faxes/documents. To undertake ad hoc duties as and when required To assist in making and serving refreshments if required To service meetings as and when required and if housekeeping needs help To assist with office and gallery events as and when needed To assist other departments with ad hoc administrative duties To ensure the presentation of the gallery space and reception area to a high standard including turning on the light settings, updating the screen content, speaker volume, tidy arrangement of furniture, contributing to the cleaning log, signage, arrangement of leaflets, books, and accessories. Skills Required Exceptional communication skills, written and oral. Exceptional etiquette including phone manner and empathy in dealing with clients and staff from all cultural backgrounds. Confidence and ability to represent the Practice appropriately in both manner and personal appearance. Reliable and punctual with exemplary time management skills Organised and calm in a highly pressured environment. Diplomatic and confidential Precise and detail-orientated Well-rounded people management skills About us Zaha Hadid Architects (ZHA) redefined architecture for the 21st century with a repertoire of projects that have captured imaginations across the globe. Creating buildings uniquely tailored to the communities they serve, ZHA has been awarded the highest honours from professional and academic institutions worldwide. Founded by Zaha Hadid in 1979, ZHA is one of the world’s most consistently inventive architectural studios—and has been for four decades. These decades of pioneering research are inscribed within our architecture to become more spatially inventive, more structurally efficient, more technologically advanced, and more environmentally considerate with every new design. Combining innovative architectural solutions with ecologically sound materials and sustainable construction practices, we do not look at the disparate parts, but work to understand them as a whole to meet the aspirations of each new generation. As an employee-owned business, we reinvest all profits back into our people and our company; continually enhancing our multidisciplinary research to address the challenges impacting communities around the world.