Join North Bristol NHS Trust as a Gynaecology Receptionist.
Job Overview
The primary role of the Gynaecology Department Receptionist is to serve as the first point of contact for women and their partners attending the hospital. This position provides a comprehensive reception service, including warmly welcoming and assisting all patients at the clinic reception area. The receptionist will offer a high standard of administrative support to the clinical teams, ensuring accurate registration and maintenance of computerised patient records.
Key responsibilities include managing patient queries with sensitivity and professionalism, supporting the organisation and preparation of outpatient clinics, and contributing to the smooth running of clinic operations. Effective communication and teamwork are essential, requiring close liaison with clinical and administrative staff to meet departmental targets and provide a supportive environment for patients.
Responsibilities
* To accurately receive and check women in and out of clinic using the relevant computer systems
* To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required
* To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
* To prepare clinic notes ensuring all relevant documentation is included
* To send appointment letters to patients ensuring information is accurate
* To deal with patient cancellations in accordance with the Patient Access Policy
* To take responsibility for the tracing in and out of medical records
* To ensure all outcome forms are completed on the PAS system
* To be responsible for restocking stationery, ensuring order forms are signed by the Senior Administrator
* To provide annual leave and sickness cover as required
* To undertake any other duties appropriate to the post as agreed by the Senior Administrator
Person Specification
Essential criteria
* Experience working with the general public
Desirable criteria
* Reception experience
Application and EEO Statements
We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. Applicants are encouraged to check TRAC and email accounts for interview invitations.
North Bristol NHS Trust values all people as individuals and is committed to an anti‑discriminatory organisation. We particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above.
North Bristol NHS Trust is a safe and inclusive workplace and we are committed to safeguarding and promoting the welfare of children and young people.
All successful applicants will undergo stringent pre‑employment checks.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
Applications will close once sufficient applications have been received; we therefore recommend applying as soon as possible.
Salary and Benefits
Successful applicants will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
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