Location: Dummer, BasingstokeSalary: £30,000 - £32,000 + OTE
Key Responsibilities
* To ensure regular contact withassignedcustomerbase, delivering exceptional customer service andexceedall expectations from them
* To become the trusted partner for your customer base, and their main point of contact for all Communication,Dataand IT needs
* Toidentifyup-sell and cross-sell opportunities within theassignedcustomer basewith a view tohitsalestargeteach month
* To address customers needs and concerns as quickly and effectively as possible
* To completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sellwith anaim to hit sales target by the end of each month
* Project management of solution delivery and any escalations within theassignedcustomer base
* To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
* Hit monthly sales target for new MRGP and renewals focus
* Account Management of c.400customers
* Remote review meetings,opportunityseekingand end-to-end salesprocess
* Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
* Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution
* Full product portfolio knowledge to enable full solution selling ability
Skills Required
* Positive can-do attitude
* Strong customer service skills
* Strong communicationskills
* Comprehensive industry knowledge
* Great attention to detail
* IT Literate
* Decision making skills
* Proven problem-solving attitude
* Honesty and integrity
* Ability toprioritiseworkload
Benefits
* 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
* Extra day off for your birthday
* Buy holiday scheme
* Employee Assistance Programme
* Free onsite parking
* Enhanced company sick pay
* Discounted retail vouchers
* Reduced gym membership
* Annual salary review
* SCG mobile benefit
* Employee referral bonus
* Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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