Guest Service Manager
Opening in Autumn 2026, Hyde & Seek will join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection.
Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Its an exciting time to join us as Guest Services Manager.
Key Responsibilities:
Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel.
Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure.
Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions.
Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach.
Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations.
Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction.
Support and develop front office team members through coaching, feedback, and on-shift leadership.
Maintain strong attention to detail in reporting, guest profiles, and operational processes.
Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience .
About You:
Minimum 2 years experience in a Guest Service in hotel industry, London experience is desirable
Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach.
Confident leader who can support, guide, and motivate a team while maintaining high service standards.
Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving.
Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience.
Excellent attention to detail, particularly in service delivery, reporting, and operational consistency.
A strong communicator who remains calm and professional in fast-paced or challenging situations.
A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.
Some of the benefits you can enjoy as a permanent member of staff include:
Competitive salary
Discounts on hotel rooms and food and beverage worldwide
Learning and development opportunities
Recommend a friend bonus
Wage stream financial wellbeing program
Recognition programs
Wellbeing programs
Free meals whilst on duty
Employee assistance programme
31 days paid holiday per year (inclusive of bank holidays)
Team building events
Monthly Employee Appreciation Lunch
Paid birthday off
If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
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