Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager
Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.
What You'll Do:
* Provide first-line technical support to users worldwide via ServiceNow.
* Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).
* Manage tickets from start to resolution or escalation, keeping users informed.
* Support account administration via Active Directory.
* Collaborate with L2/L3 teams for seamless support.
* Participate in IT engagement initiatives like our bi-weekly 'Tech Bar' and write 'Tech Tuesday' tips to help boost user productivity.
* Identify repeat issues and recommend process improvements or automation.
What You Bring:
1. Experience in a service desk or IT support role.
2. Familiarity with ServiceNow or similar ticketing systems.
3. Strong troubleshooting skills (Windows, Microsoft 365, basic networking).
4. Knowledge of hybrid environ...