Overview
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team. There are 2 Permanent Receptionist posts available. These posts are 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital. The working schedule is 8.30 am to 5.00 pm (1 hour lunch). On a rota basis, the successful candidate may be asked to work 8.00 am to 4.30 pm (1 hour lunch) Monday to Friday.
Company: University Hospitals Bristol and Weston NHS Foundation Trust (UHBW).
Responsibilities
* Greet arriving patients and their families, prepare clinics and carry out general clerical duties under the supervision of the outpatient reception team leader.
* Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as necessary.
* Maintain accurate filing systems, receive post, manage diaries and scan patient notes when required.
* Keep waiting areas tidy and ensure patient information materials are up to date.
* Input outcomes of appointments (including those who did not attend) on the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner according to Trust standards.
* Maintain confidentiality and discretion; comply with the Data Protection Act and local Trust policies. Be flexible to utilise skills in other functions if appropriate.
* Be aware of and adhere to Service and Trust policies and guidelines.
Essential qualifications and skills
* Educated to GCSE level, grade C or above (or equivalent) in English Language and Maths.
* Excellent/professional telephone/reception manner; able to communicate clearly.
* Able to work under pressure and meet deadlines while maintaining accuracy.
* Proven good organisational skills and the ability to work independently and as part of a team.
* Good IT skills including Microsoft packages.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Attention to detail and a high standard of accuracy.
Desirable qualifications and experience
* Previous NHS experience or clerical/administration experience including filing and/or reception in healthcare or public settings.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, delivering excellent care across multiple sites. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and is an equal opportunities employer.
Details
Band: 2 • Salary: £24,465 per year • Contract: Permanent • Working pattern: Full-time
Work locations: Bristol Dental Hospital, Lower Maudlin Street, Bristol, BS1 2LY
Job locations: Bristol Dental Hospital
Employer
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) • Website: https://www.uhbw.nhs.uk/
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