Job Description
We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.
* Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
* Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
* Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
* Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability
* A strong and demonstrated passion for sustainability
* Possessing a strong background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities
* Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
* Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
* Develop and implement training programs to enhance staff skills and promote a culture of excellence
* Ensure compliance with all relevant health, safety, and security regulations
* Represent the hotel at industry events and build relationships with key stakeholders in the local community
* Stay informed about industry trends and implement innovative practices to maintain a competitive edge
Qualifications
* Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
* Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
* Excellent leadership and team management skills, with the ability to motivate and develop staff
* Outstanding communication and interpersonal skills, with a focus on building strong guest relationships
* Demonstrated ability to make decisive decisions and solve problems effectively
* Strong financial acumen, including experience in budgeting and cost control
* Proficiency in hotel management software and Microsoft Office Suite
* Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
* Ability to work flexible hours, including evenings, weekends, and holidays as required
* Passion for delivering exceptional guest experiences and driving customer satisfaction
* Strong organizational skills with the ability to multitask and prioritize effectively
* Knowledge of industry trends and best practices in hotel management
Additional Information
* Experience in hotel front office and/or reservations roles
* Strong admin and organizational skills; detail-focused
* Comfortable working with PMS systems and Excel/Google Sheets
* Good understanding of hotel revenue and reservations processes
* Proactive, reliable, and calm under pressure
* Able to work flexible shifts including weekends when needed