Overview and What We Offer Monday - Friday: 37.5 hours per week (with occasional Saturday on rotational basis) Location: Glasgow Refer a Friend Bonus: £1000 per successful referral – unlimited! Generous Holiday Entitlement Day Off for Your Birthday Staff recognition awards Hotel and Airline Discounts Employee Assistance Programme OUR COMPANY CULTURE We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day. If Only is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Who We Are and What We Do If Only, a multi-award-winning luxury tour operator, specialising in bespoke 5 Star holidays and cruises worldwide. We are 100% trade-focussed partnering exclusively with travel agents throughout the UK and Ireland, providing the expertise and resources to create truly personalised and unforgettable travel experiences. From handpicked properties and unique itineraries to unparalleled customer service, we empower our agency partners to exceed client expectations. We're passionate about travel, and are connoisseurs of luxury resorts, and experts at curating exceptional journeys. Join our team of dedicated professionals, as a leading name in luxury travel and help us make travel dreams a reality. If Only is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, Elegant Resorts, Clarity Business Travel Brighter Event, and Destination Sports Group Job Description / Position summary In being the first point of contact for many of our customers, it is absolutely essential that any person in this role is professional, courteous and helpful at all times. An ability to deliver the strongest possible Sales performance results in line with company KPI’s is required, whilst offering industry leading customer service to each and every Travel Agent. Previous experience and an In depth specialist knowledge in selling within a high end European programme is essential as is the capability to create packages using a combination of elements including scheduled / charter flights, transfers and excursions. Role and Responsibilities To achieve and exceed KPI targets on all aspects of company performance, which can include but not limited to : Maximising Revenue, Margin and Conversion To offer Customer Service that exceeds our customer’s expectations time and time again on each and every call To utilise the highest level of product knowledge where possible to go ‘one step beyond’ what other Tour Operators offer and to showcase our specialist knowledge To patiently and efficiently ask questions to ascertain our customers’ needs and propose products that meet the needs and expectations of their clients Respond and follow up on all sales enquiries. Deliver concise and accurate information to clients/agents To complete all details of a customer’s booking accurately into our systems and ensure a seamless process is in place before handing over to other departments To develop, maintain and improve individual and team product knowledge Develop product knowledge by participating in relevant FAM trips and undertaking independent visits where possible To support the business in ‘crisis’ situations by following due process and picking up tasks as are outlined by their Line Manager An ability to learn and understand new procedures, ways of working and have an attitude and willingness to learn new products and processes To be a team player and actively coach and support colleagues to achieve their best results at all times Ensure that strong relationships are in place with all internal customers (departments) at all times and have a proactive approach to problem solving To be Galileo ‘literate’ and to be able to work across multiple platforms in order to price an itinerary, customer information and quotes to the highest standard To want to develop and excel by learning new destinations and ways of working To offer constructive feedback and views to Team Leaders and Line Manager in a positive and professional manner Establish and maintain strong relationships with suppliers and to attend training sessions where required Represent If Only at company events where required and to be a brand ambassador at all times Key Attributes are:- To have a minimum of 2 years in a travel role and to be able to demonstrate an understanding of what it takes to be a ‘Travel Specialist’ Have strong geographical knowledge and be willing to develop and learn as the business grows and new destinations are added Ability to work accurately in a pressured environment To provide outstanding levels of customer service externally and internally Ability to prioritise, manage expectations and multi task Working knowledge of Microsoft Office applications GDS Galileo experience