Montcalm Mayfair
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its
Grade II-listed building on the cusp of Park Lane has been sensitively
refreshed by architects Holland Harvey. Interiors are being rejuvenated by
Studio Mica and Studio Est. We have added a new signature restaurant helmed by
a world-famous chef, alongside a dapper lounge and bar. Communal areas,
bedrooms and suites have all been artfully redesigned; our spa and Grand
Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm
Mayfair is a five-star hotel set on a historic crescent that sits proudly at
the top of Park Lane, steps from Hyde Park and the West End, with a toe in
Marylebone, bringing a fresh, holistic hospitality approach to London luxury.
The respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an
internationally-acclaimed chef.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution,
and potential.
* Generous holiday allowance, starting at 28 days (including
bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day
your way.
* We celebrate life’s milestones with you, offering generous
gifts and financial support for special occasions such as weddings and the
arrival of a new baby.
* Comprehensive wellbeing support, including free access to
our Employee Assistance Programme provided by Hospitality Action, offering
confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life
coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical,
physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more
sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your
health and vitality.
* Continuous learning and development opportunities, from
hands-on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support
a charity close to your heart.
* Employee referral programme, rewarding you for bringing
great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm
Collection.
* International hotel discounts through Marriott Bonvoy,
giving you access to exceptional global experiences.
* City-wide discounts and perks, with savings across retail,
entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated
rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our
teams together to connect and celebrate in style.
Overview
The Food & Beverage Supervisor works closely with the
Food & Beverage Management Team and the General Manager overseeing daily
operations of the F&B Outlets, ensuring exceptional service standards and
delivering a luxury dining experience.
This role involves leading, training and supervising F&B
Team, maintaining operational efficiency and ensuring compliance with health
& safety regulations. The F&B Supervisor will act as a key point of
contact between guests and the kitchen and will ensure that all service
standards reflect the hotel’s luxury brand.
Responsibilities
* Greet all guests with a warm and welcoming demeanour around
the hotel.
* Supervise daily operations of all F&B outlets,
including, restaurants, bars, lunges, room service, banquets as assigned).
* Ensure smooth service flow, timely order delivery, and
high-quality guest experience.
* Assist in coordination of large events, private dining, and
special functions.
* Manage Restaurant bookings, making sure all customers
experience five-star service.
* Monitor team schedules and ensure adequate coverage for all
shifts.
* Lead, motivate and develop a high-performing F&B Team to
deliver superior gust experience.
* Conduct on-the-job training for the team, lead by example.
* Ensure F&B Team is always presentable, adhering to
grooming and uniform standards.
* Assist in the onboarding of new team members.
* Welcome guests with genuine hospitality and anticipate their
needs, ensure outstanding dining experience.
* Build and maintain strong guest relationships, ensuring
repeat business and satisfaction.
* Handle guests’ inquiries and complaints with
professionalism, resolving issues promptly and effectively.
* Answer and manage incoming calls, emails, and reservations,
ensuring all communication is handled professionally and efficiently.
* Ensure compliance with all health & safety and hygiene
regulations (HACCP standards).
* Monitor cleanliness and proper maintenance of all F&B
areas, equipment and utensils.
* Ensure the service standards align with the hotel’s brand
requirements and exceed guest expectations.
* Assist in managing inventory, ensuring adequate stock levels
and minimising waste.
* Oversee accurate billing, cash handling and payment
procedures.
* Assist with monthly inventory checks and stock control.
* Collaborate with kitchen team to ensure seamless
communication and timely service.
* Coordinate with other departments, i.e. housekeeping, front
office, for special requests, events and guest needs.
* Participate in regular meetings with management to discuss
operations, staff and guest feedback.
* Respond to emergency situations calmly and efficiently,
following hotel protocols.
This job description sets out the main responsibilities
related to the role at Montcalm Collection. It is not intended to be
exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills
* Strong interpersonal skills and guest-oriented mindset.
* Strong leadership and team management skills.
* Excellent communication and guest service skills, with focus
on creating memorable experiences.
* In-depth knowledge of food and beverage service, wine
pairings and menu offerings.
* Familiarity with the Health & Safety regulations in
F&B service (HACCP).
* Proficiency in POS systems.
* Collaborative mindset to work closely with cross-functional
teams.
* Ability to work under pressure in a fast-paced environment.
* Detail oriented and highly organised.
* Degree in Hospitality Management, or related field
preferred.
* Minimum of 3 years’ experience in food and beverage with at
least 1 year in a supervisory role in a luxury hotel or fine dining
environment.
Working Conditions
* Flexibility with work schedules, including weekends,
holidays and evenings.
* Physical demands such as being on the feet for long periods
of time and manual handling.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.