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Job Overview
The Senior Security Supervisor will oversee the operational security team reporting to the Head of Security. The successful candidate must hold both SIA DS and CCTV licences and have excellent knowledge of public safety and security procedures/protocols. The role ensures the smooth operational running of all Bluewater security functions (Control room, Security Officers, Barrier Officers), supports the Head of Security in training, development and KPI management, deputises for the Head of Security when required and makes professional decisions in demanding situations.
Main Duties
* Work as part of the Elevate team upholding corporate values and standards.
* Collaboration with the Head of Security to identify improvement opportunities, liaising with clients and senior managers.
* Maintain high-profile internal and external patrols across the site; activate or de‑activate alarm systems; ensure schedules of checks are followed.
* Report accidents or incidents in line with agreed procedures.
* Provide first-line management of supervisors, including appraisals and training.
* Assist management with compiling reports and statistics for client meetings and monthly submissions.
* Resolve operational issues during shifts and make appropriate decisions.
* Act as the security point of contact on a rotational basis with the Head of Security at weekends.
* Support other departments in managing tasks within the security team's remit.
* Ensure minimum staffing levels, effective work‑life balance and compliance with training plans.
* Deploy resources efficiently, prioritising incidents and implementing working practices.
* Implement sustainable changes to motivate security personnel.
* Meet and exceed site-specific KPIs and SLAs.
* Manage own workload and maintain competency.
* Foster a positive team spirit, uphold Mitie values of Loyalty, Integrity and Respect.
* Support team development, maintain Personal Development Plans, and handle data requests in line with GDPR.
* Communicate with retailers, guests and key stakeholders on security matters.
* Provide operational knowledge to lead Security Supervisors and manage site security provision.
* Undertake any other reasonable tasks required by management.
What we are looking for – Essential
* Good communication skills, written and oral.
* Excellent time management and attention to detail.
* Proactive, professional approach to security.
* Ability to work independently.
* High-standard incident report writing.
* Previous supervisory experience.
* Knowledge of health and safety legislation and policy.
* Minimum 5 years’ experience in the security industry.
* SIA licence in CCTV and Door Supervisor.
* Willingness for further training.
What we are looking for – Desirable
* Retail experience.
* Experience balancing operational and strategic priorities.
* Flexible approach to working hours, including weekends and bank holidays.
* First‑aid at work qualification.
* IOSH Managing Safely certification.
Benefits
* Virtual GP and video/phone access to health advice.
* Salary Finance scheme for advance pay.
* Choices benefits platform (dental, dining cards, coffee clubs, tech, cycle‑to‑work).
* MiDeals platform for retailer discounts.
* Life cover with minimum £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Mitie Stars recognition and cash prizes.
* Extensive training and development resources.
* Inclusive recruitment process with reasonable adjustments.
Join our Mitie Team
Apply now to become a part of Mitie, a leading facilities management and professional services company since 1987.
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