We are seeking an ERP Functional Support Manager to lead the ERP Functional team. You will be responsible for the effective management of the Enterprise Resource Planning system using the Dynamics 365 platform, managing a team of around 6 people.
Responsible for maintaining and developing the finance and operations modules within the Dynamics 365 application set, ensuring appropriate controls and reporting infrastructures are in place to enable accurate management of finance, Supply Chain, and WMS for financial and operational areas using Dynamics 365 Finance and Operations.
Here's What You Can Expect To Be Doing
1. Lead a high-performing team.
2. Seek continual improvement of ERP system processes, controls, and performance in line with business requirements.
3. Facilitate close collaboration between SMEs and the wider business, including Business Process Owners.
4. Lead maintenance, updates, and improvements of the Dynamics 365 ERP suite, coordinating activities between SMEs and business process owners.
5. Develop and deliver an ERP functional improvement strategy aligned with the ERP Strategy, collaborating with the ERP management team.
6. Ensure that AO's needs are fully met by the deployed Dynamics 365 modules.
7. Communicate effectively on issues and developments, providing clear recommendations and action plans.
8. Develop external contacts to share lessons and best practices, and incorporate improvements.
9. Support the ERP team and wider business to meet organizational needs.
10. Oversee technical translation and alignment with IT strategic direction for Dynamics 365 F&O.
11. Manage development and business relationships to deliver service improvements in line with projects and BAU activities.
12. Act as a Dynamics 365 SME and advocate for IT within the organization.
13. Ensure continuous development of Dynamics 365 practices, tools, and skills to support business outcomes.
A Few Things About You
1. Experience in business process improvement and change advocacy.
2. Experience in IT change management and managing support partners and vendors.
3. Functional knowledge of Dynamics 365 ERP modules is advantageous.
4. Extensive experience managing ERP systems and teams.
5. Experience working with HR, Finance, and Logistics functions.
6. Knowledge of project management methodologies.
7. Proven ability to deliver client-focused solutions and influence stakeholders at all levels, including senior leadership.
8. Team management, mentoring, and coaching experience.
9. Strong understanding of business needs and cloud-based technology principles.
10. Experience leading Dynamics 365 delivery and configuration across functions and vendors.
11. Experience in organizations undergoing transformation and ERP implementation methodologies.
12. Knowledge of technologies like Microsoft 365, Azure, Power Platform, Mulesoft, Adobe AEM.
13. Ability to understand technical concepts and apply them to business problems.
14. Strong influencing skills and ability to communicate complex information clearly.
A Bit About Us
We offer a wide range of appliances and electricals, from washing machines to TVs, laptops, and more. We pride ourselves on excellent customer service and a supportive environment for our AOers. Our benefits include a long-term bonus plan, holidays, pension contributions, event access, health and wellbeing programs, discounts, family leave, charitable days, and onsite perks. For more details, visit our AO Benefits page.
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