Reports to: Operations Director
Department: Operations / Technical
Salary: £35-42k
About the Rol
eWe are a leading bakery and snack food manufacturer committed to delivering high-quality, great-tasting products. The Quality & Technical Manager plays a key role in maintaining and improving our quality, technical, and food safety standards across the business
This role is central to ensuring compliance, driving continuous improvement, and supporting a strong quality culture throughout the site
.
Job Purpo
seTo lead and manage all quality and technical systems, ensuring compliance with relevant food safety standards, strengthening operational processes, and supporting product excellence across productio
n.
Key Responsibilit
ies
Quality Management Sys
* temsMaintain and continuously improve the Quality Management System and technical documenta
* tionEnsure all procedures are clearly communicated, trained, and embedded across t
* eamsDrive a strong site-wide quality cul
tureHACCP & Food Sa
* fetyLead the HACCP team, ensuring regular reviews and continuous improve
* mentMaintain HACCP systems in line with best practice and audit requirem
entsCustomer & Technical Sup
* portAct as the main technical contact for customers, handling audits, queries, complaints, and specification cha
* ngesManage complaint investigations, root cause analysis, and corrective act
ionsProduct Development (NPD/
* EPD)Support and lead NPD and EPD activity in collaboration with operations and commercial t
eamsTesting & Compli
* anceManage micro testing, shelf life validation, swabbing, and hygiene verifica
* tionEnsure compliance with internal and external stand
ardsAudits & Suppl
* iersLead customer and external audits, ensuring readiness and corrective actions are compl
* etedMaintain supplier approval and audit rec
ordsSpecifications & Packa
* gingCreate, review, and maintain product specifications (raw materials, internal, and customer-fac
* ing)Carry out packaging artwork and label compliance checks against legal and customer requirem
entsOperational Improve
* mentSupport efficiency initiatives including waste reduction, systems improvement, and process optimisa
tionGeneral Responsibili
* tiesRespond quickly to quality or technical issues and lead resolu
* tionSupport compliance with company policies and proced
* uresUndertake training and development as requ
* iredSupport wider business needs where appropr
iate
Person Specification (Sum
* mary)Experience in a food manufacturing quality/technical
* roleStrong understanding of HACCP, food safety systems, and audit stan
* dardsExperience managing customer technical relationships and compl
* aintsKnowledge of NPD/EPD and product specification manag
* ementStrong attention to detail and problem-solving ab
* ilityAbility to influence and drive quality culture across a
site