As a Customer Success Specialist at our client, your primary responsibility will be to provide continuous support to ensure customer satisfaction with the software system. Whether you are a recent graduate looking to kickstart your career or someone considering a career change, they are looking for candidates who are enthusiastic about learning and growing within a well-established organisation. If you are passionate about customer service and would like to make a positive impact on the Care sector, they encourage you to apply. The Job Role: Conduct online tutorials to assist customers in maximising their user experience. Maintain accurate customer records in Salesforce to ensure efficient communication and support. Focus on customer engagement and communicate the benefits of their software consistently. Creatively and effectively resolve customer queries to ensure customer satisfaction. Collaborate with colleagues to meet performance metrics and stay informed about industry trends.
What They're Seeking in a Candidate: Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in Salesforce or willingness to learn. Ability to work collaboratively in a team environment. Prior experience in the Care sector or customer support is a plus.
This is a hybrid role - onsite in our client's Monmouth office for three days a week, with the flexibility to work remotely for the remaining two days. The annual salary is £25,000 plus the following benefits: Nest Pension Vitality Health Insurance, once probation is complete - Option to add dependents at your own cost Perkbox App benefits from day one 29 days of annual leave, increasing with length of service Length of service rewards at 1, 3, 5, 10 years Employee Assistance Programme 3 Give Back days a year to support your favoured charity 2 Upskilling days a year
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