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Sales Administrator, The Royal Town of Sutton Coldfield
Client:
The Belfry
Location:
The Royal Town of Sutton Coldfield, United Kingdom
EU work permit required:
Yes
Job Reference:
68e404645eab
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer.
The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.
We have a fantastic opportunity for a Sales Administrator to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort.
Joining the sales team offers a dynamic and fulfilling experience, recognised as the Best Sales and Marketing Team. Our fast-paced environment adopts personal and professional growth, with a focus on exceptional service and maximising potential. The team specialises in conference and events sales, special events, and golf sales, offering diverse opportunities.
Key Responsibilities:
* Provide administrative support to the sales team, ensuring that all sales orders and queries are processed accurately and promptly.
* Coordinate client accommodation and manage communication to ensure smooth and efficient service.
* Update and maintain customer records and sales databases.
* Assist with preparing reports, presentations, and other sales-related documentation.
* Liaise with clients, suppliers, and internal teams to ensure deadlines are met.
* Attend internal meetings such as operational and Health & Safety.
Key Requirements:
The ideal candidate will have experience in an administrative role, reception or reservations and possess excellent verbal & written communication skills.
In addition, you will be:
* Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
* Computer literate, with experience of hotel PMS, i.e. Delphi & Opera.
* Guest focused and enthusiastic, with excellent customer service skills.
* Flexible and capable of working well within a team.
* Proven experience in an administrative or customer service role (experience in a sales environment is a plus).
* Strong organisational skills with the ability to manage multiple tasks effectively.
* Excellent communication skills, both written and verbal.
* A positive, enthusiastic approach to customer service.
* A proactive, solution-driven mindset with a keen eye for detail.
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