3Search City Of London, England, United Kingdom
CRM Business Analyst
3Search City Of London, England, United Kingdom
This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from 3Search
Tommaso Lucentini Tommaso Lucentini is an Influencer
Scaling Analytics & Insight Teams @3Search | LinkedIn Top Voice | Recruitment Marketing & Employer Branding
CRM Business Analyst (Microsoft Dynamics)
Location: Hybrid (City of London) – 3 days in-office
Join a purpose-driven organisation transforming its CRM strategy
Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.
They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.
With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.
The CRM Business Analyst will…
* Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agencies
* Own the roadmap for CRM enhancements, ticket triaging, user adoption, and system governance
* Work cross-functionally to deliver reporting and dashboarding consistency via Power BI
* Provide internal training, documentation, and stakeholder support to drive system confidence
* Lead process audits, identify automation opportunities, and embed scalable CRM improvements
* Strong hands-on experience with Microsoft Dynamics 365 (workflows, configuration, ticketing)
* Power BI reporting and dashboard building
* Strong communication and stakeholder influencing skills
* Data integrity and governance best practices (GDPR awareness)
* Experience running CRM-related projects or systems improvement initiatives
* SQL Skills are preferred but not essential.
* Direct influence on business-wide transformation and tech strategy
* Supportive, values-driven team culture with strong leadership
* Commitment to internal development and knowledge sharing
* Work for a meaningful membership organisation in the professional services sector
* Flexible hybrid working (3 days in office – Bank/Moorgate/St Paul)
* Work 35h week
* 28 days holiday
* up to 6.5% pension contribution
* Life assurance
* Extra days off for house move or to support your cause.
* 24/7 confidential health support
* Access to digital health services
* Fitness-service account for meditation, yoga or fitness sessions
Explore this unique opportunity to transform CRM adoption and strategy in the not-for-profit sector.
Submit your CV now to be considered for a role that combines technical impact and mission-led purpose.
At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst and Information Technology
* Industries
Professional Training and Coaching, Professional Services, and E-Learning Providers
Referrals increase your chances of interviewing at 3Search by 2x
Get notified about new Customer Relationship Management Business Analyst jobs in City Of London, England, United Kingdom.
London, England, United Kingdom 6 days ago
City Of London, England, United Kingdom £450.00-£500.00 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 7 hours ago
London, England, United Kingdom 1 week ago
Hemel Hempstead, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
City Of London, England, United Kingdom £70,000.00-£80,000.00 3 weeks ago
London Area, United Kingdom £70.00-£80.00 23 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 2 months ago
Sales Productivity Analyst - Salesforce CRM
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London Area, United Kingdom £90,000.00-£120,000.00 21 hours ago
London, England, United Kingdom 2 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr