We are looking for an experienced Training Specialist to join our growing team! The primary role of the Training Specialist will be to successfully onboard and build rapport with new employees with a focus on the Collections team. This position will also provide remedial coaching, training, and mentorship to tenured team members and will work closely with our Compliance and Operations departments. By actively engaging with employees you will enhance productivity, accelerate skill development, and increase overall performance and retention.
This is an exciting opportunity to shape the training processes from the ground up and make a significant impact as we continue our rapid growth. If you thrive in fast-paced environments and love building something new, we want to hear from you!
About Us
Bounceis a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
* Facilitate new hire onboarding and continuous development training programs for Bounce employees
* Design training programs that cover essential aspects of debt collection, legal compliance, communication, negotiation, and technology
* Create training materials including learning modules, interactive presentations and activities/quizzes
* Ensure all training materials are kept up-to-date with changes on a regular basis
* Manage annual required trainings and ensure completion by applicable staff members
* Maintain records in our LMS and document all completed trainings
* Maintain communication with Collections & Compliance Managers to identify training opportunities
* Evaluate the effectiveness of training programs through feedback and data collection, making adjustments as necessary
* Maintain an open and approachable demeanor and provide excellent service to internal clients, employees, stakeholders and external partners
Requirements
* Bachelor’s degree or equivalent years of work experience in corporate training positions
* 3+ years of experience delivering employee training and building / writing curriculum
* Previous experience in the Debt Collections industry is preferred
* Well versed in debt collection laws and regulations (FDCPA, UDAAP, FCRA)
* Strong presentation skills, comfortable facilitating training for individuals and groups
* Ability to organize and prioritize work while managing multiple tasks and projects effectively during change
* Highly skilled in computer applications, including virtual training delivery platforms, AI enhanced systems and the ability to quickly learn new systems and tools
* Excellent written and oral communication skills, interpersonal skills, self-awareness and emotional intelligence
What We Offer
* Several medical health insurance plans to fit your needs
* 401K + 5% Match
* 15 Days PTO + 5 Days Sick time
* Collaborative and innovative work environment
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