Office Manager
Location: North Baddesley, SO52 9LP
Salary: £25-28k per annum (FTE £32-34k)
80% FTE (28 hours per week). Flexible hours.
Competitive benefits package.
About the role
You will support the smooth day‑to‑day running of our office, training suite and internal systems.
Responsibilities
* Act as the first point of contact for visitors, associates and incoming calls
* Manage the day‑to‑day running of the office, including facilities and supplies
* Coordinate training courses, including bookings, materials, room set‑up and refreshments
* Maintain CRM (Active Campaign) and operational systems (Halo), tracking leads and client activity
* Set up new clients on internal systems and support onboarding processes
* Manage timesheets and support accurate client billing and invoicing
* Process invoices, reconcile payments and liaise on outstanding accounts
* Provide diary management and PA support to the Managing Director where required
* Support internal HR administration including onboarding, offboarding and HR system updates
* Coordinate company events, meetings and team activities
* Assist with compliance, accreditations, insurance and health & safety administration
* Produce reports and KPIs for the Managing Director
* Liaise with suppliers, contractors and service providers
Qualifications
* Minimum of 3 years’ experience in an administrative or office support role
* Excellent organisational skills with the ability to manage multiple priorities
* Strong customer service mindset and professional communication skills
* Proactive, self‑motivated and able to work independently
* High attention to detail and accuracy
* Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Friendly, approachable and a strong team player
Desirable
* Experience within a service‑based or HR environment
* Exposure to bookkeeping or finance systems (e.g. Xero, AAT Level 2)
Benefits
* 25 days annual leave plus bank holidays and Christmas shutdown (pro‑rated)
* Private medical insurance (after probation)
* Life assurance (4× salary)
* Standard Life pension scheme with 5% employer contribution
* Permanent health insurance schemeFree on‑site parking
* Weekly yoga classes
* Sponsorship of further education and training
* Regular team building events
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