Branch Manager
Role Overview
We are seeking a motivated and commercially focused Branch Manager to lead and develop a multi-disciplinary branch team. This role has full responsibility for branch performance, including profitability, sales growth, customer satisfaction and day-to-day operational management.
You will oversee teams across sales, service, parts and administration, ensuring high standards of service delivery while driving new business opportunities and strengthening existing customer relationships.
Key Responsibilities
·Full responsibility for branch performance, profitability and operational efficiency
·Lead, manage and develop branch staff across sales, service, parts and administration
·Drive sales performance through effective planning, target setting and performance management
·Build and maintain strong relationships with existing customers while identifying and developing new business opportunities
·Represent the business professionally within the local market
·Ensure exceptional customer service standards are delivered consistently
·Monitor and analyse performance metrics, identifying opportunities for improvement
·Implement process improvements to enhance efficiency and profitability
·Ensure compliance with company policies, procedures and health & safety standards
Skills & Experience Required
·Strong commercial awareness with a proven ability to deliver against targets
·Experience managing teams within a sales or branch-based environment
·Excellent communication skills, both face-to-face and over the telephone
·Confident negotiator with the ability to influence, persuade and close deals
·Self-motivated with the ability to work autonomously and take initiative
·Strong leadership skills with the ability to act decisively and take accountability
·Analytical and methodical approach to problem-solving
·Comfortable working with IT systems and performance data
·Professional, discreet and able to handle confidential information appropriately
·Full UK driving licence
Desirable
·Industry or product knowledge relevant to a technical, engineering or equipment-based environment
·Experience in developing and improving branch processes and performance
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