Annual wage £10,649.60 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday. Shifts to be agreed. Total hours per week: 32.0 Expected duration 16 Months Possible start date 13 May 2024 Date posted 15 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000244323 Positions 1 available What you will do in your working day Greet and welcome patients as they arrive Answer phone calls and schedule appointments for patients Verify and update patient information in the system Collect and process payments from patients Assist with insurance claims and billing Maintain a clean and organised reception area Handle patient enquiries and provide accurate information Work with dental staff to ensure smooth patient flow To undertake other ad hoc duties as requested by the Practice Manager The training you will be getting Customer Service Practitioner apprenticeship standard Level 2 Customer Service Practitioner qualification achieved upon successful completion of apprenticeship Training method to be confirmed What to expect at the end of your apprenticeship There is potential progression to permanent employment, depending on the needs of the practice. The customer service role may be a gateway to further career opportunities, such as supervisory or administration roles and undertake apprenticeships such as: Team leader Level 3 Business Administration Level 3 Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Reliable and hard working, Polite and friendly, Enthusiastic Qualifications GCSE or equivalent English (Grade 4-9/A-C or equivalent) Essential GCSE or equivalent Maths (Grade 4-9/A-C or equivalent) Essential