Donor Support Officer (Maternity Cover) Location: Centre of the Earth, 42 Norman Street, Birmingham, B18 7EP Salary: £19,656 per annum, based on 30 hours/week (pro-rata of £24,822 FTE). Salary negotiable depending on experience. Hours: 30 hours per week Contract: Fixed Term Contract Application Deadline : Interviews will be held on a rolling basis ( Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible). Right to Work: Applicants must have the right to work in the UK. We are not a visa-sponsoring organisation. About the Role The Donor Support Officer plays a key role in supporting the Trust’s ambitions to grow and diversify its membership base. This includes providing efficient administration for individual and corporate donors, delivering high-quality customer service, and helping to strengthen member relationships through proactive engagement and milestone recognition. The role directly contributes to the success of the Trust’s urban nature conservation work by ensuring a positive and seamless experience for supporters. You’ll be based at the Wildlife Trust’s Head Office at Centre of the Earth, 42 Norman Street, Birmingham, B18 7EP, with some work at our EcoPark site in Small Heath and occasional travel across the region and nationally. Key responsibilities · Provide administrative support for membership recruitment and fundraising campaigns such as upgrade campaigns, lead generation campaigns and fundraising appeals. · Accurate data entry into the Trust’s CRM database, including communication records and changes to payment details, changes to Direct Debits information, gift aid declaration, contact information and marketing preferences. · Prepare contact lists of new members and lapsed members, to either complete or coordinate welcome/leaver calls as appropriate · Provide professional and high-quality customer service when communicating with prospective or active member and donor enquiries including via telephone and by monitoring the membership and other inboxes. · Complete membership renewal processes including the handling of payment by cheques, cash and credit/debit card payments. · Collate and issue new member welcome letters, welcome packs and Direct Debit confirmation letters in a timely fashion. · Issue written and / or oral ‘thank you’ communications to members and donors. · Stock management of member magazine resources and place orders with suppliers. · Raise purchase orders for commission-based membership recruitment and process clawback claims accordingly. · Support with the co-ordination and administration of member-only events such as AGM. · Comply with the Trusts’ Data Protection Policy and ensuring confidentiality of all donor data. · Maintain awareness of trends in the fundraising sector – particularly membership. About You · Highly organised with excellent attention to detail · Able to manage multiple priorities in a busy environment · Confident using Microsoft Office, especially Excel and Outlook · Strong communication skills and able to work independently · Experience in the charity sector is desirable What We Offer · A chance to make a real impact in local communities and the natural environment · A supportive and inclusive team culture · Flexible working arrangements · Opportunities for professional development How to Apply We are interviewing suitable candidates on a rolling basis, so please submit your application as soon as possible. For more information or to apply, visit our website or contact us directly. Equal Opportunities We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.