Be a Pioneer with Ecology Building Society Join us as a Branch Service Specialist in Porth Are you ready to be a pioneer? If you’re passionate about helping people, supporting your community, and being part of something genuinely different – we’d love to hear from you. We are now recruiting for a Branch Service Specialist to join our very first Ecology Community Branch in Porth! We will consider either full time or part time hours for this role. Help shape the future of ethical banking in Wales. This is a unique opportunity to be part of our pioneer branch, supporting customers every day and bringing Ecology’s values to life in the heart of the community. Never heard of us? Don’t worry! At Ecology Building Society, we exist to do things differently. In a world that doesn’t always add up, we use the power of finance to help people, communities, and the planet thrive. Our new Community Branch model is all about delivering ethical banking, practical support, and positive impact locally – right where it matters most. Now, we’re looking for someone warm, welcoming, and community‑minded to help make this vision real. About the role As our Branch Service Specialist, you’ll be the friendly face that greets every customer who walks through the door. You’ll play a vital role in creating a positive branch experience – helping people with their questions, supporting them through their savings and mortgage journeys, and making sure every visitor feels valued and supported. You’ll also play an active part in our community activity, from signposting support to assisting with small events and local partnerships. While this is not a leadership role, it is a hugely important one – you’ll be a cornerstone of the branch experience and a key contributor to our mission in Porth and across Rhondda Cynon Taf. What you’ll be doing Welcoming customers and providing warm, friendly, helpful service Supporting customers with everyday enquiries about savings, mortgages and Ecology services Helping with customer reviews and outbound calling to deliver great service Keeping the branch running smoothly through accurate admin and attention to detail Creating a safe, tidy and inviting space for customers Supporting community activity, including information sessions and local initiatives Working closely with your Branch Manager and Head Office colleagues Bringing Ecology’s values to life in every interaction Who we’re looking for Essential A positive, can‑do attitude that reflects Ecology’s values A genuine passion for customer service and community impact Strong communication skills Excellent organisation and attention to detail Confidence using your initiative to help customers Experience in a customer‑facing role Welsh speaking Desirable Experience in financial services Knowledge of savings or mortgage products Good IT skills (Word, Excel, etc.) Why join Ecology? Because here, you’re not just doing a job – you’re helping to build something new. You’ll be part of an organisation that: Champions fairness, openness, responsibility, cooperation and activism Cares deeply about people, communities, and the planet Encourages you to Deliver Together, Lead With Care, Own Your Impact and Dare To Be Different Empowers you to make meaningful, local change This is a role for someone who believes in ethical finance, people‑first service, and doing business in a better way. Our Benefits: Salary. We’re committed to paying our people fairly for the role they undertake and are an accredited Living Wage employer. Holiday. You’ll get 25 days plus Bank Holidays, and after a qualifying period you’ll be able to purchase up to an additional 5 days leave. Pension. We know how important it is to save towards your future, that’s why we’ll contribute 8% into your pension and you’ll contribute a minimum of 1%. Performance Related Pay. After a qualifying period, you’ll be included in our discretionary performance related pay scheme. Wellbeing. Positive health and wellbeing enables you to thrive as an individual. Employees have access to our Employee Assistance Programme, with a range of health benefits and support to suit your lifestyle. Life Insurance. We will provide death-in-service life insurance of 4 x your basic contractual salary. Community Days. We encourage our colleagues to take 3 days paid leave to support community and environmental initiatives aligned to our mission. We are an equal opportunities employer, and we are comm itted to promoting a diverse and inclusive community, where you can belong and succeed as your whole self. We value diversity in terms of gender, race, age, faith, disability, and sexual orientation but also in personality and thinking style. We see the uniqueness you’ll bring to us as a real source of strength. Apply now and help shape the future of ethical banking in Porth and beyond. Please submit a CV and cover letter with your application.