Overview
We are recruiting for an Area Operations Manager within East Anglia (Central Region). The role involves managing the performance of the hotels in the area. The ideal candidate will have completed Aspire 5 (if Internal) and have multi‑site management experience, preferably in a leisure or retail background, and be able to influence and manage remotely. Travelodge is a fast‑expanding, value hotel chain with a heritage of over 30 years and operates more than 600 hotels across the UK, Spain and Ireland. We welcome applications from all backgrounds and are committed to building an inclusive workplace.
We are open to exploring part‑time hours or job‑share arrangements to make the role accessible to a broader range of applicants.
Responsibilities
* Lead, coach and inspire a team to drive exceptional customer experience and business results.
* Support and motivate Hotel Managers to deliver brand standards and enhance affordability for guests.
* Drive a best‑in‑class mentality, keeping customers and colleagues at the centre of all business decisions.
* Intake, coordinate and ensure hotels are well maintained and compliant across all sites.
* Drive the Food & Beverage experience within hotels.
* Coach and develop your team to build a robust succession plan.
* Collaborate with colleagues across the business to improve performance and service delivery.
* Perform additional duties as required.
Key Behaviours & Competencies
* Care about People, Attention to Detail, Drive for Results.
* Strong leadership and team‑motivating skills.
* Commitment to supporting wellbeing and development of the team.
* Passion for customer experience and delivering high standards.
* Experience managing teams in a multi‑site environment within Retail, Hospitality or Leisure industries.
* Ability to balance results with coaching and mentoring of Hotel Managers.
* High energy, resilience, and ability to thrive in a fast‑paced, dynamic environment.
* Excellent communication and engagement skills with people at all levels.
* Vision to promote a best‑in‑class ethos and share best practice.
* Uncompromising drive for standards and service, always exceeding customer expectations.
* Ability to influence and manage remotely.
Benefits
* Car allowance or company car.
* Ability to earn a lucrative annual bonus.
* Life insurance.
* 6% pension.
* 50% discount on rooms, food and drinks at any Travelodge.
* Access to 'Friends and Family' website with rooms at £19.99.
* £50 e‑voucher on each work anniversary.
* 25 days holiday (pro‑rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays.
* Multiple high street retail and mobile provider discounts.
Diversity & Inclusion Statement
Studies have shown that women and people from ethnic minority backgrounds are less likely to apply when they don’t meet every single requirement listed. We welcome applicants from all backgrounds; if you are uncertain whether you meet every criterion, we encourage you to apply anyway as we may still find a fit for you. Our hiring decisions are made alongside advice from the People Team and are guided by a commitment to fairness and equal opportunity.
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