JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A SPA THERAPIST AT THE WESTIN LONDON CITY
What you\'ll be doing...
Reporting to the SPA supervisor, you can expect your working day to include the following.
* Provide massage services to guests using props and/or products.
* Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
* Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
* Arrange workstation, treatment room, and/or drapes.
* Frequently check with guest to promote comfort, safety and security throughout service.
* Promote and sell spa/salon services including retail offerings related to the Spa.
* Handle inappropriate guest behaviour by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Spa Therapist, you will need the following qualities and skills:
* Is passionate about beauty and the wellness industry.
* Will carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
* Will perform all treatments to an exceptional standard, as per Heavenly SPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
* Keeps up to date with current techniques and modalities related to their field of work.
* Has a positive attitude, and is flexible and adaptable to different working shift patterns and conditions.
* Preferably has two years or more experience in a similar role within a spa environment.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Flexible working (subject to role and probationary review)
* Staff accommodation rates across UK (Marriott & 4C Group Hotels)
* Life Assurance Cover
* Cycle to Work Scheme
* Technology Scheme
* Health Cash Plan (HSF)
* Referral Bonus Scheme
* Workplace pension scheme
* Access to Employee Assistance Program (EAP) and Wellbeing Support
* Eyecare vouchers
* Private Medical Insurance
* Continuous Learning & Development opportunities
* Recognition Programme
* Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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