Champneys Head Office Contract: Full Time Salary: Dependent on experience Based at Champneys Tring Role Overview
We are seeking a customer-focused Internal IT Support Engineer to support our hotel, spa, and resort operations. The role involves providing day-to-day IT support to staff across multiple departments, ensuring business-critical systems remain reliable and secure. You will be responsible for supporting front-of-house, back-office, and guest-facing technologies, including property management systems, POS, Wi-Fi, and conferencing facilities. This role requires excellent technical skills, strong communication, and the ability to deliver high-quality IT service in a fast-paced hospitality environment. Travel between resorts and hotel sites will be required as part of this role. Key Responsibilities
Act as the first point of contact for IT support requests from hotel, spa, and resort staff. Act as the primary point of contact for IT issues, escalating complex cases to senior engineers or third-party vendors when required. Provide 1st and 2nd line support for desktops, laptops, printers, and mobile devices. Support property management & point-of-sale (POS) systems Maintain user accounts and access permissions in Active Directory and Microsoft 365. Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Troubleshoot and escalate networking issues (Wi-Fi, VPN, DHCP, DNS, firewalls). Ensure security compliance, patching, and monitoring of IT systems. Keep asset registers, documentation, and support procedures up to date. Assist with IT projects such as system upgrades, migrations, and rollouts of new technologies. Provide training and guidance to staff on using IT systems effectively. Key Skills & Experience
Experience in an IT support role (1st/2nd line) ideally within a hospitality, retail, or similar fast-paced environment. Strong understanding of Microsoft 365, Active Directory, and Windows environments. Basic networking knowledge (switching, Wi-Fi, VPNs, DHCP/DNS). Experience with Wi-Fi troubleshooting. Strong communication and interpersonal skills, with a customer service mindset including the ability to simplify and explain new technologies Ability to prioritise and manage multiple support requests. Flexible approach to working hours (occasional evening/weekend support if required). Full UK driving licence and willingness to travel between sites. Desirable Skills
Knowledge of virtualization (VMware/Hyper-V). Exposure to Azure AD, Intune, and mobile device management. Strong interest or experience in AI-powered tools and automation. Ability to explain emerging technologies Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company, but you will also have access to the following: Health, Wellness and Wellbeing incentives
Digital fitness programmes Nutrition guides and recipes Self-Guided meditation Wellbeing podcasts
Champneys experiences (such as overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave, and all the important things you need at your fingertips. In-house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support Additional benefits include motivating colleague events, discounted stays at our properties, complimentary Spa Day after probation, 50% discount on Champneys products, discounts on partner products Elemis and Clarins, discounted health club memberships, Merlin Entertainments attractions, 'Introduce a Friend' incentives, Long Service celebrations, free parking (hotels and resorts only), and professional uniform.
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